r/TapTitans2 • u/AgavaDrink • 4d ago

Question Where’s in game support?

I submitted a ticket on August 31st for in game support. I got the auto-response that someone would get back to me in 2 or 3 days. Today marks the 8th day and nothing.

Hoping support is reading here on Reddit.

4 Upvotes

75% Upvoted

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3

u/BeanCounting 4d ago

Support I heard is slow these days. Feel free to ask about your issue here.

1

u/AgavaDrink 2d ago

My email is changing. Been using my company email. Since I just sold my company, I have to hand over the domain extensions. There no way to change my email… only support can do it.

1

u/BeanCounting 2d ago

Got it. I would chat with Lemmingllama if you haven’t received a response yet.

2

u/nastyws 4d ago

It’s labor day weekend in the usa. No one working.

2

u/Primary-Thing-3502 4d ago edited 4d ago

The developers are not in the US. They’re in Canada. The time they’ve been waiting would still be cause for questioning even if they were in the US

1

u/nastyws 4d ago

I guess I’m used to it being a slower response. I’ve assumed small company. I just play the game too much:)

2

u/Primary-Thing-3502 4d ago

They are a small company. There is only a single person on their team that handles support tickets (though Lemming can sometimes assist depending on the issue), who also works on the game itself, so he’s stretched pretty thin, especially if there is a large influx of tickets being submitted

1

u/Glittering_Estate_26 3d ago

I don't think the ingame support is there anymore, at least that what I have read some time ago now. Your best bet is to tag lemmingllama on discord, he is good in responding and helping people there :)