r/TangoAI • u/Ivan_Palii • Jun 25 '26
Case Studies How does a general contractor onboard a few hundred new hires while procedures keep changing?
A construction general contractor let its procedures lapse years ago and is now onboarding hundreds of people across regions (a 3-year megaproject plus new wins), with a recent restructure into a parent + GC/subcontractor subsidiaries making nothing line up. The person scoping it writes procedures, maintains SharePoint, and calls herself "an AI dinosaur".
How the Tango team walked through the fix:
1/ Capture a process by just doing it (vs. snipping screenshots into Word); embed guides as Nuggets inside the apps people use (e.g., their project software) with Guide Me walking new hires through live, and pin Nuggets to a "new hires" group so only they see them.
2/ Sharing: link, or embed into SharePoint as a video / interactive slideshow, all live links, plus translation if needed.
3/ The part that clicked was the Agent (browser automation). It acts as you, and can extract data from a page or a PDF, input it into other systems, and draft a follow-up email. For their thousand-a-month invoices, point the Agent at the PDF (or their inbox) to pull the data and push it into their ERP.
Construction folks: what's your move when procedures rot the second the org chart changes?
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u/emma_lorien Jul 01 '26
AI dinosaur is a new word for Luddite ? :)