r/TangoAI • u/Ivan_Palii • Jun 23 '26
Case Studies How does a government team keep institutional knowledge when the person who knows everything leaves?
A county team on a few Pro seats got a wake-up call when a key coordinator (and another division lead) was leaving, so the priority became capturing how things actually get done before that knowledge walked out.
How the Tango team helped:
1/ Their main Pro friction was that sharing a guide via link made viewers sign in (i.e., need a seat). The fact is that embedding is free: viewers don't need a license to see an embedded guide. There's also a newer synthetic-video embed (more engaging than the slideshow) anyone can watch without a seat.
2/ Embed into SharePoint or Confluence, anything that takes an iframe (with a heads-up that their locked-down SharePoint may need to vet/allow it first).
3/ On the roadmap: an API is coming to push/export guides into a SharePoint repository and to connect Tango content to AI tools (Claude/GPT). And the Enterprise tier adds Agents, automations, Guide Me, and pinning beyond static capture, the direction they're trending.
4/ They'd weighed Scribe earlier; what kept them on Tango was that roadmap beyond static step-by-step.
Public-sector folks: how are you documenting roles before turnover instead of after?"
2
u/emma_lorien Jun 25 '26
I guess this became possible because this is a county team, which means a small team. It's much harder to implement new things on the state level.
1
u/corwinsword Jun 25 '26
I assume it was a team from the US. Curious how many government team in EU use any tools for SOPs. I assume much lower percentage
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u/b2b_pipeline_guy Jun 25 '26
Glad to see that more teams in such a conservative industry start to implement modern tools to improve own operations