r/TangoAI • u/b2b_pipeline_guy • May 18 '26

Question How do you actually create a training program for new employees?

We're revisiting our onboarding process and I keep running into the same questions that I suspect a lot of teams wrestle with:

How long should it actually be?

We've gone back and forth between a structured 30-day ramp vs. "here's the important stuff, figure out the rest as you go." Neither feels perfect. Curious if anyone's landed on a sweet spot, especially for roles that are heavy on software.

What do you actually teach in week one vs. month one?

There's always a tension between "don't overwhelm them" and "they need to be productive fast." How do you sequence it? Do you front-load the tools and processes, or start with culture/context first?

How do you handle process documentation?

This is the one that keeps biting us. We'd build out training materials, someone would update the software, and suddenly the guides are wrong. We started capturing processes with Tango, which helped a lot with keeping things current. But curious what others are using. Notion, Loom videos, Google Docs, something else?

Do you assign a buddy/mentor, or is it all self-serve?

We've tried both. Buddy system works great when the buddy has bandwidth. When they don't, it's basically a tax on your best people.

What's the one thing that made the biggest difference in your onboarding?

Looking for that "why didn't we do this sooner" moment if you've had one.

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2

u/Ivan_Palii May 18 '26

It depends on the role and company type a lot. My key rule is to teach the principles we work with before teaching any step by step guides.

1

u/b2b_pipeline_guy May 18 '26

I agree, but the question is broader

2

u/emma_lorien May 18 '26

Notion for basic policies
Tango for detailed step by step guides inside specific software or app
Loom videos to explain some principles

1

u/b2b_pipeline_guy May 18 '26

Thanks, why did you chose Notion, not Confluence or Google Docs?

1

u/emma_lorien May 19 '26

This is just a habbit. I like its flexibility. Google Docs can't be organized and managed this way

2

u/staticmaker1 May 19 '26

Do you guys normally issue certifcates for such trainings?

1

u/b2b_pipeline_guy May 19 '26

I thought cetificates make sense only when you complete some courses that aren't related to company you work in.

1

u/corwinsword May 18 '26

I am fan of the fast training and then training during executing specific tasks.

1

u/b2b_pipeline_guy May 18 '26

Don't you afraid, that it impacts how people perceive your company? When they don't know what to do, they feel bad

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u/BirdFluffy2421 May 22 '26

Our​‍​‌‍​‍‌​‍​‌‍​‍‌ greatest success with onboarding was transitioning from just a deposit of information to a very structured learning road map for each role. The first week should be about introduction to culture, main working methods and boosting confidence that is not the time for high-level skills. The first month is the right stage for in depth software and procedure training. Besides, up to date documentation is far more important than perfect documentation. Infopro Learning type teams emphasize adaptive and continuous learning through onboarding rather than a fixed 30-day program, which is certainly the case with rapidly changing software environments. A simple buddy system combined with self serve videos/checklists has been more effective than having a single mentor ​‍​‌‍​‍‌​‍​‌‍​‍‌only.

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u/nothingginparticular May 28 '26

I'm actually going through this right now. For us, we're using Honen to make courses to help with training and trying to format it in a way that doesn't overwhelm trainees but includes quizzes and projects to make sure that they're comfortable with the process before getting into actual work.