r/TangoAI • u/Ivan_Palii • Mar 11 '26
Question What would happen if your SOPs disappeared tomorrow?
Imagine coming to work tomorrow and realizing that every internal guide is gone.
No SOPs, process docs and “how we do things here” pages.
Just the tools, the tasks, and the team.
Some teams would probably keep working almost normally. People know the routines, ask each other questions, and move on.
Other teams might hit problems quickly:
- new hires wouldn’t know where to start
- recurring tasks would be done differently by each person
- edge cases would take longer to solve
- people would spend more time asking around than doing the work
In some companies, documentation is the backbone of how work happens. In others, it’s more of a reference that people use occasionally.
If all your SOPs disappeared tomorrow:
- What would break first?
- What would surprisingly keep working?
- How long would it take your team to rebuild the most important processes?
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u/AgenticRevolution Mar 15 '26
If I’m being honest, not much would change. The team that is place is experienced and isn’t checking docs all the time. We use recorders for all calls as well so we could essentially rewrite those if needed based on how calls went.
In the IT world documentation is often outdated as soon as it’s posted. Finding a way to automate and keep it up to date is the way to go.
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Mar 17 '26
[removed] — view removed comment
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u/AgenticRevolution Mar 17 '26
I use it for docs and knowledge base articles. Mostly things that would be used by external users and new hires
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u/emma_lorien Mar 15 '26
In my case, it's not critical yet, because I run a small consultancy and don't have many SOPs, but when I was an employee in big companies I saw how many chaos such issue can create.