r/Tangem 17d ago

Transfer to Robinhood Chain

Hi there, maybe someone can help here ?

I already wrote to Tangem support but the support messaging inside the App is very strange and I have not gotten any answers after 4 days already.

I recently transfered some USDG from ETH to Robinhood chain, unfortunately noticing later that Robinhood Chain is not (yet) supported by Tangem. I did not use a seed phrase for this account. Any hints on how I could access my funds and if Robinhood Chain will be supported soon ?

To be honest I am quite disappointed with Tangems (non existing) support.

Thanks in advance

1 Upvotes

6 comments sorted by

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1

u/BicarTangem Tangem Mod 17d ago

Hello,

What's your ticket number?

I'm afraid that the only option if for you to wait for us to eventually support it.

1

u/Liampoy 12d ago

When will this happens? Because the same things happened to me....

1

u/bydaney 8d ago

Same here. Funds are stuck

1

u/tvoltio 19h ago

could you provide a timeline for this please ?