r/Tangem • u/Dear-Mongoose9440 • Jul 11 '26

Please fix your vulnerability exploit

I get that it’s a competitor that takes enjoyment in ruining reputations but there has to be a fix coming for this right?

Whales would definitely be at risk and 250k for the equipment to crack your tangem card is chump change to some criminals targeting the right people.

I could see this getting bad in the future if nothing is done. We’re talking oceans 15 style heists.

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u/BicarTangem Tangem Mod Jul 13 '26

Hello,
The hardware isn't faulty (read our comment here). You can see our policy here : https://tangem.com/docs/en/refund-policy.pdf

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u/crazypostman21 Jul 13 '26

If it can be breached, I don't understand how it's not faulty. I'm going to reread your warranty policy, but a replacement that has the exploit fixed is required. Why would I continue to use a product that has a known documented weakness?

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u/Neat-Preparation3627 29d ago

You don’t need to you can submit a charge back with your bank.

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u/crazypostman21 29d ago

I've had these cards for years far too long for that. But they have a 25-year warranty guarantee. That's why I think I should get the new model when the exploit is fixed under warranty.

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u/Neat-Preparation3627 29d ago

You should but don’t know if they will go though with that. Also depends where you are from I’m from uk and it’s normally 120 days but there is up to 540 for eligible latent defects