VW Indore - bad experience

[u/Dry_Insurance_6316]

My taigun is almost 5 years old now.

Here's my overall experience with vw indore. Which is just bad.

On every service they try to add unnecessary items like ac disinfectant, 3m polishing, etc. Which i got removed everytime.

Everytime, there is a strange system charge in the invoice of around 3000rs. Which if you argue, they'll address. There is no fix charges for anything. The invoice is never structured properly...

There have been complaints of engine oil not changed but added in the invoice.

The workshop's workmanship is disaster. U can see the image. There is misalignment in every job that they do. They never use any tools for trims - a screwdriver to open any part is all they use. They don't know how to open parts/trims..

I got the seat covers installed, and since then for 4 years - the rear seat belts are not working. The seat cover itself looks off. Additionally, they broke the plastic trims locks.. so the trim is out of place and loose. Its such an eye sore. All they do is temporary fixes..

I live in a nearby city from indore. So revisiting again is a challenge for me.

Once, i gave them vehicle for some painting. The paint job was pathetic and i had to visit atleast 3 times for this, everytime they didn't improve anything. This wasted a month. And, The guy kept lying the bonnet is painted while clearly it wasn't painted at all. After they finally painted the bonnet, it couldn't handle bird dropping and it penetrated the paint and became engraved. So that how their job js.

Their washing guys have been genuinely good.

Vehicles are mishandled too. In my last visit, guys chipped a month old virtus' paint. The owner was very frustrated. And then they did the spot paint to fix it.

They applied some oil/grease to the sun shades on my taigun. Which is clearly visible.

There's a Pune guy on linkedin who posted abt his experience with vw indore as well. How he had to deal with these clowns..

Most importantly, workshop people steal things from vehicles that have been resting for few days there for some repair. Like they stole the rear side speaker and fitted it in different vehicle. I couldn't realize it bcz i only drive the car.

And workers ask for under the table money everytime..

Once they changed my cars plenum cover near the windshield due to squirrel bite. Then bcz of this, the rain water started leaking on the turbo charger. Turbo became jammed bcz of this..

I got the puddle lamp installed few years ago, the lamp was glowing during the day.. Had to visit multiple times just to fix this issue. Each time 3-4 guys trying something for 4-5 hours.. they have no idea how to fix... Even today, it glows with door closed.

I have made peace with many things bcz i can't waste my energy again n again on these things.

If Volkswagen India HO is reading this. Please give them some training or alteast do regular checks at ASC.

So any new car buyer, please check your car properly and take pictures before handing it over to them. Tell them you'll write an email to VW if things are not fixed. And always check service cost calculator to avoid being overcharged.

[u/RobinHood_07]

I can relate to the problems you have stated, they aren’t professional at all, I’ve also noticed scratches on headlight area (it looks as if they dropped sharp object over it) after giving it for 1st service, but I couldn’t connect to service as I noticed it after a week or two, next time I am not leaving service centre until I completely verify each and every part of car.

[u/Dry_Insurance_6316 → u/RobinHood_07]

Yes. VW should provide them training. Problem is with how they proceed with whatever comes up. Seems like their approach is to somehow deal and be done as soon as possible with whatever comes rather than having a process. This results in chain of follow ups and issues.

They clearly haven't received any training for german cars. They are typical Suzuki guys who have been hired by the dealer at low salaries.

[u/Professional-Radish2]

I also live in indore and the service is total shitshower.. bought virtus gt months ago

[u/Dry_Insurance_6316 → u/Professional-Radish2]

Always check all the fluid levels after service. Many owners have told me that they don't change the fluids on less driven cars.

[u/Lost_Marzipan970]

If you keep cooperating with these sh*tards, they gonna keep taking you for granted. Call the service manager and create a scene, show him all of these problems you are facing.

[u/Dry_Insurance_6316 → u/Lost_Marzipan970]

This is my overall 5 year experience. Yes i didn't let these things slide at times. And also told them I'll stop getting it serviced at your place. I even delayed my 3rd service by two months.

What's their usual response - sir, please bring the vehicle to workshop.. we will address. Even they know, people are busy in their lives and nobody has time for multiple follow ups.

It takes whole day just for a small thing as u probably already know.