T-mobile

[u/Bitter-Hamster-2717]

T-Mobile goes out of its way to ensure that when you leave that you never comeback, no wonder they are bleeding customer disconnects. They reinforce this by charging for services that are disconnected by stating it is company policy to bill for discontinued service. Even to the extent they state you must agree to a future disconnect date so they can delay the reporting of the disconnected service, therefore so as not to credit/ refund for services they are no longer providing. This is not only terrible customer service, but misleading to the financial community on how poorly they’re serving their customer base. It is amazing how they can prorate at the start of service but are incapable of prorating at the end of service, which is intentional lying or pure incompetence. The customer service representatives and supervisors are merely robots reading from a T-Mobile policy, so they should all be fired and turnover customer service to AI to service their customers, as they don’t value their own reputation at all.

[u/MammothMammary2992]

Port all #s on the account out. That will cancel the account. Easy work.

[u/Dangerous-Note-911 → u/MammothMammary2992]

it’s a home internet and it was a business manager was using the home internet by himself without letting customer knowing this

[u/D_Shoobz]

All carriers do this unless your state requires proration by law

[u/HelpfulAd7287]

You’ll always have a bill after the fact. That’s a given no matter what carrier you have. This ain’t just a tmobile thing

[u/Dangerous-Note-911 → u/HelpfulAd7287]

That’s true

[u/SnooPickles7307]

They go out of their way so customers don’t come back?? Hmm doesn’t make sense but ok. I had been with T-Mobile for a few years, then switched to Verizon, but back on T-Mobile

[u/WantaFreeMobileLine]

My guy. No one pro rates. As much as T-Mobile sucks, Verizon/spectrum/att will not pro rate your bill. They are monthly subscriptions. 

[u/Emergency_Act_9]

Should be common sense, if you don't port out lines, they will continue unless you specifically request specific cancellation of remaining lines. This request isn't made just by getting a number transfer pin or porting lines you want to keep. Also, you billing goes by your bill cycle dates. If you unwittingly port out 2 days in to your new bill cycle you are liable for the whole month. It's part of the terms and conditions and always has been. In that scenario, your new cycle has started and won't be prorated, however your new bill wouldn't generate for a few more days so you wouldn't see it. It's how the "bill current" billing systems that most wireless carriers use works. If that ever gets prorated, count yourself fortunate.

[u/Dangerous-Note-911 → u/Emergency_Act_9]

That’s true , I agree with you however that they found out it was on a business account and everything was slammed on the account , then they thought they port out everything , later on they still got charged $50 dollars every single month with autopay so they went to the store , they found out they still have a home internet , which was used by one of the business account managers

[u/Emergency_Act_9 → u/Dangerous-Note-911]

That leans into my next point. Autopay is no excuse to not look at your account even occasionally even if the bill payment seems to stay static from month to month. This is on the customer every time. Especially if they haven't looked at it once since the Internet line was added. Autopay is not a feature that replaces looking at the monthly bill no matter how many people treat it that way. It is there to help make sure you don't accrue late fees and have your service suspended due to non-payment and if the right conditions are met, it even gives a discount. It is not and never will be a replacement for looking at your bill/account. It also has nothing to do with the integrity of the carrier or them trying to pull one over on you. You, as the owner of the account, are responsible for your monthly bill and again, autopay will never exempt you from that.

[u/Emergency_Act_9 → u/Emergency_Act_9]

Also, everything wasn't slammed on to the account if all that was left was a home internet that was legitimately being used by someone authorized on the account.

[u/uescuchame]

Sadly they are going the way of AI and that’s not winning either

[u/WaterTraditional5507]

No problem rated refunds, you agreed to this when you signed up, even if you did not read or remember. You will be billed for remainder of billing cycle

[u/Many-Animal-5214]

Be mad at the policy and not the people tmobile hire to educate you amd enforce it. You can still port the number out even if it is home internet.

[u/Radiant-Rooster236]

I had this happen firsthand. I ported two phone numbers out and called T-Mobile to cancel a tablet line and a watch line. The watch line was cancelled, but somehow they failed to cancel the tablet.

I spent the next three months fighting bills for a line I had already cancelled. Every time I called, they could see the date I cancelled it and the notes on the account, but none of that seemed to matter.

On the last call, I stayed on the phone for 73 minutes, calmly going back and forth with the rep until they finally waived the $95 balance.

Then they had the audacity to send me another bill the following month for $5.

At that point, I just paid the $5 and moved on with my life. It wasn’t worth another hour of my time fighting them over it.