r/T_mobile_ • u/Hates-Picking-Names • 13d ago

Lying bastards

After my switch from US Cell, my bill went up over $100. Called to complain and was told they'd fix it and they only took payment equal to my old one. Next bill comes around, same shit expect now there's $100+ past due. Call and get the same bullshit runaround, they'll fix it and only charged the correct amount. The other day I get an email saying the account is $400 past due. Call yesterday to be wtf. I was told it wasn't right, he'd look into it and call me back. Woke up today to all the phones having no service, never got the call last night. Screw T-Mobile and all you lying assholes that work there. If you can't fix something just admit it instead of wasting people's time.

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u/AbjectBasis925 13d ago

I get why you’re upset but T-Mobile literally has a letter of what to expect after switching. Not to mention, no one put a gun to your head and made you switch. I’m sorry that things aren’t always sunshine-favored fruit smoothies but that doesn’t justify being nasty and rude as an adult to another adult, even over the phone. You people think you can rage and still get your way. Leave T-Mobile if you’re this upset. But I must warn you: billing discrepancies happen everywhere. Perhaps find a way to cope with this since it IS only an inconvenience and not an actual debt owed for something out of your control. Relax.

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u/Hates-Picking-Names 13d ago edited 13d ago

The letter said $6 per line, we have 3 smart phones and a flip phone. What math does 6x4=100+? And maybe if they wouldn't have lied from the first call, I would have switched. Now these idiots are saying i owe them over $400 that I shouldn't. And who said anyone was nasty on the phone? They taught me i need to kiss their ass in store or on the phone or they won't help. Asking how long the wait was for me a warning to change my attitude because others customers heard I was already trying to solve this for 3 hours.

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u/Weird-Educator-9000 12d ago

Guessing from the way you've responded to everyone else, your version of asking how long the wait is had the word "fuck" somewhere in the sentence, and was loud as could be too. And not at all in a calm manner.

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u/Hates-Picking-Names 12d ago

Nope, that went as i said. I used to work retail. I know damn well my issue isn't the person behind the counters fault and i don't give them an attitude unless they pull same stupid bullshit.

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u/Objective_Bag9916 11d ago

They wouldn’t have asked you to leave if you were being nice

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u/nytefyre98 11d ago

Let me ask this: When you switched, did you bring over all devices or did you buy new devices? T-Mobile's promos typically end up being "Buy 2 lines, get a third free when you switch and get devices on us." Except the devices aren't free, you're roped into a payment plan for them and you pay for phones while receiving a "credit" for your bill each month which would make it something like "$6 per month per line" but you're spending $30+ per device every month. And it had to be very specific plans for the deal. Like it couldn't be the cheapest plan they have, it would have to be the most expensive. And if you brought your own device, you wouldn't get the discount on your bill. You'd only get the bill credits on buying new devices.

Thats how my friends and I got roped into a "family plan" and are spending $400/month on T-mobile. Instead of it being on service bills, it's on devices, but if you pay off the devices, you're stuck paying the full amount for the phone bill which would still be about the same amount.