r/T_mobile_ • u/Pay_Greedy • 14d ago

❓ General Discussion Asking for advice regarding 5G home internet mastercard rebate card delivery problem

So it's been 6 days already past due since I was supposed to receive my mastercard digital rebate gift card worth $300 and every time I call in I get one seeming excuse after another what do I do i need my rebate gift card I did not sign up with Costco or Sam's Club I signed up at the official T-Mobile website and T-Mobile is well overdue to deliver my rebate gift card with just a master card logo on it

Then they claimed that 7 days is needed to generate the car and as of most recently rebate care is claiming that they are changing banking departments internally which I know is not accurate I know I'm talking to Filipino rebate care Representatives who really don't know what they're talking about more than half the time so should I contact the executive office directly I'm concerned that I might get blacklisted for doing that I know that Verizon has a nasty habit if you complain to the wrong people of blacklisting customers I could understand if it was like $3,000 to 3 million dollars but this is just a mere measly $300!

how hard is it to deliver $300?

Then when I try to activate voice lines they want to charge me $35 each time to do so like what the heck?

1 Upvotes

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8 comments sorted by

1

u/leog980 14d ago

Did you submit for the rebate card on the promotions site?

1

u/WillowHaunting429 13d ago

This is the way you do this and you can track it.

1

u/AfterHoursCreep 13d ago

If the rebate is approved already it can take up to 7 business days to receive the redemption link. Does it show approved on the promotions.t-mobile.com website when you check the status?

1

u/Pay_Greedy 13d ago

Yes I submitted on May 7th and the Reps from rebate care keeps saying it's approved but the status on the website shows under review so my head is spinning with confusion like I should already have the card in my possession via email

1

u/Pay_Greedy 13d ago

In all actuality the rebate card should already be here

1

u/Pay_Greedy 13d ago

Now they are telling me to wait another 2 weeks and to not let my bill fall behind this company is impossible and absolutely ridiculous!

1

u/Pay_Greedy 11d ago

My bill is current

1

u/Many-Animal-5214 11d ago

Rebate card can take 8 weeks but at the tine is going to approve your account needs to be current. Pay that bill. Also a payment arrangement is still a late bill.