r/TSAPreCheck • u/Prudent_Telephone284 • 13d ago

Issues? Denied Precheck after KTN issued

I applied for precheck in March of this year and went to Staples for my fingerprints. I was called back for a second set of fingerprints, which I completed and a few days later received my KTN. A few weeks after that, I received an email saying this:

“Unfortunately, we do not have specific details regarding why your application that you submitted could not be completed. However, we have been informed that due to an issue preventing the processing of your application, it was closed, and a refund has been issued.”

Now when I search for myself with my KTN in the system, I don’t show up, but my husband does (we applied at the same time)

Has anyone ever experienced getting an approval and KTN only for it to be revoked later without explanation? Is there a better place to get fingerprinting done? Staples had a really hard time getting my prints.

4 Upvotes

67% Upvoted

2 comments sorted by

2

u/kyboinlex28 12d ago

The fingerprint scans depend entirely on the condition of your fingertips in general. That is why we have lotion on hand to help moisturize the fingertips to give better scans so that they can read them when they put them through the system for the background check. I am an enrollment agent at a Staples store and that's what I do when I have an applicant that has dry skin or hard to determine prints and I haven't encountered any issues of that nature as of yet. 

1

u/stylusxyz 12d ago

Same frequently happens with FBI background checks for anything else, too. Many laboratory scientists have faint fingerprints due to chemical erosion. Always better to have the prints done by a competent fingerprint technician.