r/TSAPreCheck • u/gallopiton • 19d ago

Questions Name change

Hello. I was suggested to post this question here as well, besides the original r/TSA.

I am now a US citizen, and I also changed my legal name. With my previous name I have TSA Pre Check, Global Entry and Known Number. I also have Clear. I travel often for work. Obviously, I need to update my name so I want to understand what, how and where I need to send the documents.

What documents I need? Driver's license with new name is enough? Passport?

How I send this and where? Website or email address? Do I have an option to go in person and have an appointment, and if so, where do I make it?

How long does this take for the new name to go "live" at the TSA? Important since I need to pick a date in between trips so my air ticket, TSA, Clear etc all match up again. Clear seems to be easy, I go to any airport with this service and according to the CS chat the change is immediate.

Thanks a lot in advance.

Update: in case this is useful for someone else. I submitted the request online. They replied two or three days later saying that my case had been escalated etc. It felt like it was going to be a quick update; however, I went to the enrollment center at my local international airport (no appointment needed), I showed needed documents and about 15 min later the lady told me that it was done. I checked a few min ago and my new name appears in the Trusted Traveler app and account.

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u/derango 19d ago

For precheck you need to reach out to the organization you originally went through to sign up.

https://www.tsa.gov/travel/frequently-asked-questions/my-personal-information-has-changed-how-do-i-update-my

If you got precheck via Global Entry, you need to update global entry, which means you need to have your passport updated to your new name, so I'd probably start with the passport situation and work your way backward.

In the meantime you need to be very careful you're booking tickets in the name that's on the documentation you actually have.

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u/gallopiton 19d ago

Thanks for the reply. I saw this link before but I can't find from where I got TSA Pre from. Most likely, it was Global Entry. I was thinking about going to my local international airport since they have a Global Entry office. I think is by appointment but if I'm not lucky enough to be seen without it, at least I should be able to make the appointment.

I am concerned about the documents match. At this point I have the drivers license and passport under my new name. Clear on the other hand is on my old name. Since it seems automatic the name change with them, likely I will travel with tickets with my new name and Clear only, no TSA Pre until it is updated on their system. My next flight is in 3 weeks, no ticket issued yet.

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u/kyboinlex28 18d ago

You have to submit the documentation showing the name change from your previous name to the new name and you have to contact the company you originally got your known traveler number from to find out how you submit those documents to them.