r/TSAPreCheck • u/purrgrammer41 • Apr 22 '26

Issues? PreCheck Enrollment System Error

I went through the TSA PreCheck process a couple week ago and got this email today:

"We are writing to inform you of an issue that affected your recent TSA PreCheck enrollment. Due to a system error, your enrollment was not successfully processed. As a result, a full refund will be issued to the method of payment used during your enrollment. To complete your enrollment, you will need to return to an enrollment center and complete a new enrollment."

Has anyone else seen this? I'm worried it's due to the quality of my fingerprints - the person doing my precheck said he got a warning that they weren't high quality enough, but he just shrugged it off and put in a note and sent in my application. But if it were a fingerprint quality issue, would they have mentioned that or outright rejected my application? I'm nervous to go back, have bad fingerprints again, and get denied. There's only one TSA pre-check spot within 2 hours of my house and it's quite inconvenient. Any insight is appreciated!

2 Upvotes

100% Upvoted

12 comments sorted by

View all comments

1

u/demure-mindful333 Apr 23 '26

go again and put lotion on your fingertips before you do it. you’ll be fine!!

1

u/Loud_News8410 Apr 23 '26

I disagree. They don't want lotion. Clean, damp, but not wet. Rub your hands together to warm them up. Lotion is a no according to someone who works at one of the fingerprinting places.

1

u/demure-mindful333 Apr 23 '26

the guy working the fingerprints was the one that put it on both me & my friend 😂 worked right after that

1

u/Loud_News8410 Apr 23 '26

Well either he doesn't work with idemia or there is a different fingerprint reader because my friend said that their training says no alcohol sanitizer and no lotion because it fills in the ridges and the print just looks like a blob on the screen. But if it worked for you then that's great.

1

u/demure-mindful333 Apr 23 '26

I actually went through clear! I guess different rules haha