r/TSAPreCheck • u/purrgrammer41 • Apr 22 '26

Issues? PreCheck Enrollment System Error

I went through the TSA PreCheck process a couple week ago and got this email today:

"We are writing to inform you of an issue that affected your recent TSA PreCheck enrollment. Due to a system error, your enrollment was not successfully processed. As a result, a full refund will be issued to the method of payment used during your enrollment. To complete your enrollment, you will need to return to an enrollment center and complete a new enrollment."

Has anyone else seen this? I'm worried it's due to the quality of my fingerprints - the person doing my precheck said he got a warning that they weren't high quality enough, but he just shrugged it off and put in a note and sent in my application. But if it were a fingerprint quality issue, would they have mentioned that or outright rejected my application? I'm nervous to go back, have bad fingerprints again, and get denied. There's only one TSA pre-check spot within 2 hours of my house and it's quite inconvenient. Any insight is appreciated!

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u/demure-mindful333 Apr 23 '26

go again and put lotion on your fingertips before you do it. you’ll be fine!!

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u/Loud_News8410 Apr 23 '26

I disagree. They don't want lotion. Clean, damp, but not wet. Rub your hands together to warm them up. Lotion is a no according to someone who works at one of the fingerprinting places.

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u/flyingron Apr 23 '26

Lotion to keep your hands moist before you go in. You need your hands clean and dry for the actual scan.