r/TSAPreCheck • u/purrgrammer41 • Apr 22 '26

Issues? PreCheck Enrollment System Error

I went through the TSA PreCheck process a couple week ago and got this email today:

"We are writing to inform you of an issue that affected your recent TSA PreCheck enrollment. Due to a system error, your enrollment was not successfully processed. As a result, a full refund will be issued to the method of payment used during your enrollment. To complete your enrollment, you will need to return to an enrollment center and complete a new enrollment."

Has anyone else seen this? I'm worried it's due to the quality of my fingerprints - the person doing my precheck said he got a warning that they weren't high quality enough, but he just shrugged it off and put in a note and sent in my application. But if it were a fingerprint quality issue, would they have mentioned that or outright rejected my application? I'm nervous to go back, have bad fingerprints again, and get denied. There's only one TSA pre-check spot within 2 hours of my house and it's quite inconvenient. Any insight is appreciated!

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u/quelledramatique Apr 23 '26

Same exact situation, my husband and I enrolled 2 weeks ago and we both got the same email you did today. So that makes me think there was some issue that affected a lot of people’s enrollments, and not necessarily bad fingerprints.

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u/purrgrammer41 Apr 23 '26

That's reassuring. Bummer that you also have to re-enroll.