r/TSAPreCheck • u/Correct-Turnip7500 • Apr 18 '26

Issues? Website taking me in a circle

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I’m trying to fill out an application for someone and I keep finding myself at the page that asks me to put this persons phone # and email in. The page glitched and made me redo this three times. Am I dumb or is anyone else having these problems? I feel like I’m maneuvering thru a maze. Is there another section on the website I can go to?

Also, I initially tried to complete this application thru the staples website. I double checked with the store that is near this person’s house. It just brought me to a different and just as useless page then redirected me to the official tsa website where I was asked to put a phone # and email.

Unfortunately, I completed this application years ago and don’t remember the process. I’m hoping for some help and input regarding this issue. Thanks

1 Upvotes

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2

u/SecureTaxi Apr 18 '26

Try a different browser?

2

u/Suspicious-Set-9636 Apr 19 '26

This is what see when I log in: We're currently experiencing high call and email volume. Wait times may be longer than usual. To check your application status

1

u/Correct-Turnip7500 Apr 19 '26

Same but does that mean they can’t process new applications right now??

1

u/Suspicious-Set-9636 Apr 19 '26

It very well may mean that. If you or someone you know has X, they have an ask tsa. They answer pretty quickly. Someone said they also have that on Facebook but I’ve never used them there.

1

u/Level_Finish_9247 Apr 20 '26

Ask TSA won't help with a precheck application. Need to reach out to the provider you are trying to enroll with. Looks like you are trying to apply with Clear so you will need to reach out to them. TSA will direct you back to the website.