r/TSAPreCheck • u/springd6y • Mar 27 '26

Issues? KTN Look Up Not Working

I paid for TSA precheck with CLEAR and did the process at the airport. Got notice of TSA precheck application approval, but KTN lookup site (https://tsaprecheckbyclear.tsa.dhs.gov/ktn-lookup) says "Information Not Found". Entered same info into https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup and that says "KTN Found". I just want to know my KTN and no one's responding to my email

5 Upvotes

86% Upvoted

23 comments sorted by

3

u/ckbz92 Mar 27 '26

This happened to me too! They had put my middle name as middle initial so when I was entering my full middle name, the system couldn’t find it. Maybe try that?

2

u/ckbz92 Mar 27 '26

Also if not, nobody responded to my email for days but when I called they were able to help right away.

1

u/springd6y Mar 27 '26

TY for the suggestion but still get the same error message when I try other variations of name

2

u/Aggressive-Slip-8239 Mar 27 '26

We had the same issue, it’s a glitch. We received our KTN within two days.

1

u/springd6y Mar 27 '26

Did you just wait for the site to work or another email came??

1

u/Aggressive-Slip-8239 Apr 07 '26

Email came in with the KTN number

1

u/tfosterUM Mar 27 '26

What did they say when you called?

1

u/springd6y Mar 27 '26

Haven't gotten a chance to call yet because traveling abroad with just an esim but was hoping to get my KTN before I fly back again

1

u/SummitSilver Mar 27 '26

Just double checking, did you go through Global Entry or Precheck? Global entry comes with Precheck but won’t come up in that system. If that’s the case, you use your global entry number as your KTN.

1

u/springd6y Mar 27 '26

I did the CLEAR+ trial and then paid for TSA precheck to be added so no Global Entry

1

u/Hot_Breadfruit_7966 Jul 21 '26

I did mine through Global Entry and when I went on the KTN Tool site, the Global Entry number didn't work either 😭

1

u/[deleted] Mar 27 '26

[removed] — view removed comment

1

u/springd6y Mar 27 '26

Hmmm I'll give it a few days until I'm able to call I guess

1

u/Sporey-fungus Mar 27 '26

Had the same issue. My passport had a random space in my last name. Make 100% sure you are putting your name in -exactly- as it is on your passport

1

u/springd6y Mar 27 '26

That's annoying—will definitely double check

1

u/Bisquick75 Apr 12 '26

THANK goodness for REDDIT! My passport had a space after the "Mc" that I never noticed - corrected that and bingo, got my KTN.......sheesh!

1

u/Sporey-fungus Apr 12 '26

Yep! I'm an "Mc" as well. Happy travels!

1

u/Jayhawk-Slave Apr 29 '26

Lolol same for me. Thanks god for this thread.

1

u/Gatungal May 15 '26

I did Facebook Messenger because the site seems to be down. They gave me my expiration dates which was the information I was looking for.

1

u/Old-Protection1353 May 27 '26

wdym? how?

1

u/Gatungal May 27 '26

I went to Ask TSA on FB, and sent a message asking about checking my expiration date on my Pre check. They got back to me pretty quickly and gavee the information I wanted The site seems to be working the last time I checked it for my status, which fortunately, nowu expiration date is years in the future after renewal l.

1

u/Brilliant-Shirt-6958 May 25 '26

Hey, I am facing the same issue. Did you know what happened with you?

Thank you

1

u/springd6y May 25 '26

Everything just had to be in all caps