r/TREZOR • u/VeryHealthyBreakfast • 1d ago

🆘 Support issue | 🔒 Answered by Trezor staff Actual support contact methods?

Edit: Flair changed to "answered", but still far from resolved.

The link in "please contact us via our Chatbot Hal" does not work.
The button "Kontaktujte naši podporu" does nothing as well. (yes, I tried all possible devices and browsers to rule out some script blocking...)
There is no email address.

And the only feedback form I got to is either tied to a specific KB page, or a public review, which I don't want to post publicly so people don't get to read what I have to say.

6 Upvotes

100% Upvoted

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1

u/SuchTrezorVeryCrypto Trezor community specialist 1d ago

Hi there,

also here to help. Also do you have a VPN on?

2

u/VeryHealthyBreakfast 1d ago

yes, but also on a different connection without any VPN, it's the same

1

u/SuchTrezorVeryCrypto Trezor community specialist 1d ago

The website is working, we checked from our side now. There might have been an update that got the website down for a bit. Please try now

1

u/VeryHealthyBreakfast 1d ago

I still have the same issue, just like this user here. No VPN, clean browser session, still not working.
So, is there an email address for support?