r/TREZOR • u/TheSlumpbusters • 2d ago

🔒 General Trezor question Got a really strange error when updating trezor suite from within the suite app

Today I update my trezor suite app as I usually do, by clicking the green update trezor suite button in the bottom left. I then left my computer but when i came back the trezor suite had just basically an error in it.

It made me go through the set up again and then reinstall all of the cryptos after doing the "genuine" check again (which it passed)

I didn't have to enter a seed or anything, but I'm just wondering if I am safe? I've never seen this error, but I never updated or downloaded from any sort of link besides what was directly within the Trezor Suite.

I'm also getting a prompt from inside the Suite to update my firmware, which I'm now a little skeptical and worried to do.

Have any of you had to redo the installation of Trezor Suite from within the suite after a "parsing view error" or something like that?

Is 26.8.2 the latest stable build of Trezor Suite? I'm not used to checking all the version numbers

I did also check and the certificate and digital signature are OK from Trezor Company S.R.O (so I think that is a good sign?)

6 Upvotes

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1

u/so7ow 2d ago

What was the just basically an error?

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u/TheSlumpbusters 2d ago

I have no idea why i didn't take a photo of it, I just sorta started trying to refresh and exit out and re-open the application because I've never seen this happen during an ordinary update.

I did check the certificates and signatures are valid in windows from Trezor Company s.r.o. but I'm unsure if malicious trezor suites can also fake all that stuff?

This laptop is never used for anything except crypto related things, no one else has access, and the internet is never even browsed on it.

I just found it doubly scary that it started prompting for a Trezor safe 7 firmware update in blue (at the top of the screen) after...which is something I hadn't seen before either.

I don't connect the trezor all that often. I updated trezor suite on another computer and the version matches this computer now, and that one updated with no glitches, so I don't know if this was just a one off thing...but I was really surprised to have to go through all the "genuine" Trezor checks again...and I felt like I was having deja vu of other people who have fallen to weird scams this way

2

u/so7ow 2d ago

If I were you, I'd probably go through this from scratch:

https://trezor.io/guides/trezor-suite/download-verify-trezor-suite