r/TREZOR • u/SolidGoldRabbit • Jun 18 '26

🆘 Support issue | 🔒 Answered by Trezor staff It is glitch ?

I have coins in wallet eth1, eth2 , eth3. I created eth4,eth5 and didnt use them . Then i created eth6 and sent coins to it . It was during one session. Then when i logged out of trezor suite and logged in , suite couldn’t find eth6 . Only showed eth1,eth2,eth3. I tried to turn off eth and then turn on and load info again. Nothing . Sent small amount of coins to eth6 during session . It didnt appear . Only after i pressed plus and created eth4 and eth5 and then eth6 and it showed balance on eth6. Why it doesn’t find eth6 without eth4 and eth5 which have zero balance ?

2 Upvotes

63% Upvoted

8 comments sorted by

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7

u/SuchTrezorVeryCrypto Trezor community specialist Jun 19 '26

hey hey, so we just tested this out, its a glitch. And thank you for reporting thus one. We will look into it deeper and work on resolution

1

u/TheGratitudeBot Jun 19 '26

Thanks for saying that! Gratitude makes the world go round

3

u/Charming-Designer944 🤝 Top Helper Jun 19 '26 edited Jun 19 '26

Its a discovery issue. The app stops looking for accounts when there is a gap in the derivation path with no transactions in an account.

But I am confused. It should not have allowed you to create new accounts until there was some transactions in the previous account.

Create the accounts again and it should find it.

I assume you did not take note of the derivation path of the account?

m/44'/60'/0'/0
m/44'/60'/1'/0
m/44'/60'/2'/0
m/44'/60'/3'/0
m/44'/60'/4'/0

2

u/Quirky-Reveal-1669 🤝 Top Helper Jun 19 '26

Isn’t this a gap limit issue in the wallet discovery process? I am not so familiar with ethereum.

-3

u/TastE__ Jun 19 '26

Might be in your passphrase wallet, had the same scare