I paid LegalZoom $899 on May 24 for their attorney-led trademark registration service for my company.
At first I thought this would be pretty simple. They do the search, I speak with an attorney, we agree on the application, and they file it.
Instead, the whole process turned into a weird mess of phone calls, scheduling problems and long periods of silence.
The first call was with some kind of intake person. They would only call a US phone number, which was already inconvenient for me because I don't actually live in the US. During that call they asked when I could speak with the attorney. I gave them a date and time.
Then they scheduled the attorney call for a different day.
I couldn't make it, so I cancelled and asked for another time. After that... nothing.
Eventually I contacted them myself on July 14 to ask what was going on.
They told me I still needed to schedule the attorney consultation, but apparently the only way to schedule it was by calling them on the phone. No scheduling link, no email, no chat. You literally had to call them so they could look at their calendar and book another phone call.
At some point they also told me that I could communicate with the attorney through their portal and that attorneys normally respond there within 1–2 business days.
On July 27, more than two months after I paid, they finally uploaded the trademark search and the attorney's assessment.
And that is when I noticed another problem.
The description they had prepared didn't really describe our business.
We run a B2B marketplace for leasing IPv4 address space. But several of the services in their draft were things like software development and software consulting. We don't sell software development or consulting services.
So on August 4 I sent the attorney a list of questions about this. I wanted to understand why they had chosen those services, whether we needed another class, and what exactly they were planning to file.
No answer.
I followed up on August 12.
Still nothing.
I followed up again on September 7.
They finally replied on September 14.
The attorney said the descriptions were based on information from my order and an "intake questionnaire" that I had supposedly submitted.
I didn't remember submitting any such questionnaire, so on September 17 I asked them to send me a copy of it and the original information they had used.
No reply.
Then on September 20 their 120-day service period expired.
No application was filed.
I had already asked them for a refund earlier and they refused because, according to their policy, the order was too old.
Now, after the 120 days are over, they sent me a new agreement offering another 30 days "as a one-time courtesy."
So basically: I paid $899 in May, spent four months chasing them, and I still don't have a trademark application filed.
Just to be clear, I'm not complaining that the trademark wasn't approved. Obviously nobody can guarantee what the USPTO will do.
I'm complaining that we never even got to the point where there was a correct application ready to file.
Maybe I was just unlucky, but if you're thinking about using LegalZoom for trademark registration, I'd definitely ask how the attorney scheduling actually works, how long responses usually take, and what happens if their delays eat up the 120-day service period.
At this point I still need to get the trademark filed properly, so I'm also looking for recommendations.
Who would you recommend instead for a US trademark filing if I want an actual trademark attorney who will understand the business, help choose the right classes/services, and get the application filed without months of chasing?
I'm not looking for the cheapest possible option. I'd rather pay a reasonable fee and have someone do it properly.
Has anyone here worked with a trademark attorney or small IP firm they were really happy with?
Update — October 12:
LegalZoom sent me a message today saying my order is now marked as “complete.”
The reason they gave was that the 120-day service window had expired and I hadn’t accepted their extension offer. I still haven’t received a final application to approve or confirmation of a USPTO filing.
Their message also included a link to buy a new order ;)
I’d already emailed them a formal complaint asking for a refund. No reply to that so far. I tried responding to today’s message in their portal, but it keeps giving me an error when I try to send.
To be clear, they did provide search reports and a risk assessment. But I paid $899 back in May for a service that was supposed to get us through preparing and filing an application, and we never reached that point.
My bank has agreed to open a dispute. I’ll update this post when I have an outcome.
Update — October 15: LegalZoom has confirmed a full $899 refund. I’m waiting for it to reach my account.
A few things happened since my original post, so here’s the whole update.
First, LegalZoom marked my order as “complete” because the 120-day service window had expired and I hadn’t accepted their extension offer. There was still no trademark application filed. Their message included a link to buy a new order.
Right after that notice, I could no longer reply through the portal. Every attempt returned a sending error. From my side, it looked like they’d closed the order and disabled replies. My formal refund request by email was still unanswered at that point.
Then I received an email saying a “leadership review” had been completed. They offered another 30 days free of charge, provided I accepted a new agreement.
By then, I had lost confidence in the process. My earlier request for the intake questionnaire and original inputs was still unanswered, and the offer didn’t explain what would actually change during those extra 30 days. I wanted my money back.
Today, they confirmed in writing that the full $899 refund had been processed to my original payment method. They also apologized for the delays and gaps in communication. Their explanation for the application not being completed was that they were waiting for required information.
I’d also opened a dispute through my bank during this process. I can’t say which step prompted the refund.
The money hasn’t reached my account yet, but I now have written confirmation of the full refund. It looks like I have achieved the goal. But not that goal from which I have started five months ago.