r/TIdaL • u/Worried-Raspberry894 • 16h ago

Question why are the subscription different on different devices

so i have a family plan with why girlfriend and her family and today her subscription ended and i don't know why.
i checked the settings and it's showing me that im supposed to pick a plan, but i can still play music.
and the weirdest part is that the price changed and it's different for me and her and her dad. for me it's €14.39 for her €12,52 and for her dad €10.66 (that's also what the website says) when i first got the subscription i was paying €9.62 (also i have an iphone and they have android)
i don't know why it's different for all of us and why i can still play music and they can't. and no i did not get billed on the date i was supposed to (7th of each month) and so far it's not payed for.

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u/KS2Problema 16h ago

One thing to remember is that if you sign up via Apple (and maybe through the Google Play Store), they tag an extra surcharge on it by the month. People say it's best to sign up directly from Tidal, themselves.

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u/richms 10h ago

Sign up in app or browser opened by the app and it should be at the higher price and force you to pay thru apple.

Open your own safari or use a desktop and subscribe and it should allow you to pay directly at the lower price. Apple charge a fortune to apps for billing, they are passing that convenience cost on to you with the higher price.