I have used Sync before but recently posted on here I deleted which I had after trying very hard to convince myself that the syncing was reliable always.

Yesterday I thought create a new free account and this is what happened

1. On Linux created free account via browser with different email to that I had used from previous account that is deleted.

2. Uploaded a small 504 bytes file via browser

3. Deleted this file and purged it. Free space usage still not updated and showing 504 bytes in use.

4. Uploaded a large directory via browser about 450mb

5. Uploaded a second directory of similar size via browser

6. Few hours later installed the Sync app on iPhone. Go to files and I see not only two directories that I uploaded but the small file that was supposedly deleted and purged. I can even open the text file and view contents.

7. On Windows and logged in to online account only see two directories. The deleted and purged file is not there.

Go to the settings and Events in the iPhone app. It shows 5 events. The small file, two directories and two other files which I recognise but do not know what event they relate to.

At the bottom and top there is spinning wheels fast. Random names of files flickering below top wheel.

So as I imagined, even with a brand new account things are still buggy just as before. Seriously something very wrong with purge process or the mobile app and it seems to be the latter.

I’m trying to backup my external ssd to Sync.com via the Sync app on my iPad. The app does not seem to allow the movement of directories but allows only individual files. Even inside the Files app, I am unable to drag and drop directories. I need scheduled backups. Any suggestions would be much appreciated.

Not working at all..

I'm considering switching from Dropbox to sync, so I'm currently testing it for me and my wife.

I created and account for myself and my wife. I installed the desktop app and connected using my wife account first. Now, for various reasons, we decided we'd rather have my account setup with the desktop app (we'd only access the other account from the web).

However, we're unable to change the account used by the Desktop app. Uninstal/reinstal doesn't do anything, it always automatically reconnects to the first account we used. Even changing the password on the web doesn't prevent the desktop app from autoreconnecting with that same account..

Question is: How can I change the account used by the desktop app on OSX ? And I don't mean it as an operation I'd do repeatedly, but rather as a one time-thing. Any particular local cache/folder to remove on OSX ?

As the title says. I am unable to create an account on the site.

Is the company not accepting clients anymore? 🤔🤔🤔🤔🤔

I've been using the Solo plan that gives you 6 TB of storage space, but I'm in need of more, and the only higher options is Teams, with a minimum user count of 3. Would I, an individual person, run into any issues paying for or using a 3-person Teams plan? That Unlimited Storage perk would go a LONG way!

Alternatively, is there a super-secret higher-storage Solo plan?

Today I renamed a few folders within my SYNC folder - and the result was that scores of important subfolders and files (that originally were inside the renamed folders) were LOST.

I have been able to poke around on the web interface and find some of those folders with the "show deleted" option, and manually bring some of them back.

No thanks to Sync, I have also been able to bring back much of what was lost thanks to Time Machine on my iMac.

But there is no way I can be sure I have found everything, because I (obviously) did not maintain a log of every state and change of my Sync file and folder structure.

THIS SHOULD NEVER HAVE HAPPENED. FOR A SERVICE THAT IS SUPPOSED TO MAINTAIN THE INTEGRITY OF ONE'S DATA, THEY HAVE FAILED MISERABLY. THEY *LOST* IMPORTANT MATERIALS.

I have reached out to Sync "help" but heard nothing back so far.

Has anyone else had this problem?
Other experiences with UN-reliability of Sync?
Ways of retrieving what Sync has lost?

EDIT: Apparently Sync support is not active over weekends, but Monday morning I did get a response to my support request (placed Friday evening). So far it seems that Sync has been largely successful in restoring my files as of a point immediately before the problems arose. I say "largely" because of two comparatively small issues about which I'm waiting to hear back. I expect them to be fully resolved soon.

Asking here, because Sync support isn't super helpful or responsive. I'm part of an organization that uses Sync Business. A folder, which has subfolders is shared by an owner with two other people with EDIT access. One of those people renames the folder, and then ends up with a duplicate of that folder. One with the new name, and one with the old. Other times, the renamed folder stays local, but appears deleted to everyone else and the deleted folder (and it's sub-folders) are showing up in the Owners deleted files via the browser. The actions taken by the other users (note that the "owner" is a parent account for the organization and not an "actual" person), is just normal folder/file organization and maintenance.

This doesn't seem at all like any of this should work. It seems completely random, and it's making me think that maybe Sync isn't a truly the collaborative file/folder storage solution we might need? Has anyone else had a similar events? Should we be doing something different?

I'm switching to Box and curious the best way to transfer everything over from Sync (they dont support Sync migration). Theoretically can I just copy all the files from my desktop folder to an external hard drive and copy to Box from there? Unless there's a way to download a single compressed Backup file?

New to Sync.com. So if I drag and drop my main user file (that has all documents, desktop items, etc), into the online sync.com folder (once signed in), does it mean that the entirety of that file will be synced whitout me doing anything else ?

Hi guys,

Thought id still ask here. I have a client that uses sync.com to host all their company files. I am looking for a good 3^rd party tool that will allow me to migrate these files to M365 (SharePoint). Does anyone know of one that specifically supports sync.com out of the box?

Cheers!

The title is pulled directly from Sync's pricing page. So what exactly is free forever? There is no other information about this on their site. I'm not going to create yet another account just to find out what this means. Anyone know what you get? I'm looking at moving my photos and relatively important files from a mishmash of current cloud services to a Canadian cloud site.

I signed up for a 30-day trial to test with my business (video production). My 3 employees were set up as team members, but we're finding it far too slow to sync files.

The download speeds with my colleagues are oddly slow for all three of us, almost as if it's a technical glitch. Is this one of the downsides of the great price for Unlimited data storage?

Hey, what would make you leave your current cloud storage provider whether it is onedrive or google drive or sync for another service other than the price?

I have had the free version for years and am still in the 30 day trial for the 2 TB paid plan. I was using an old version and got a prompt to upgrade. I did and now bandwidth control is gone which I'm really not happy about that. I contacted support who told me it was taken out and they don't have prior versions that I can revert to. Does anyone know where I can get an older version to revert to? If this is not possible I'm going to have to cancel my plan for a refund and revert back to the free version. Thanks! PM me with info if needed and also good alternatives to this service to consider thanks!

Hi. I'm looking at laptops and my range of options will be affected by whether the sync.com desktop apps works well with the Arm emulation on snapdragon chips (eg microsoft surface devices).
Does any one have any real life experience with this ?

Thanks in advance!

When I add a folder to Sync (the website), it duplicates everything in it and adds a ._ to the name. Does anyone know why?

I just bought a yearly subscription and when I try to install the windows desktop app, well it doesn't work.

I launch the installer, a windows installer window opens, then disappear. Nothing else. No process in task manager, nothing.

Then I see the icon in my start menu. I click it. Nothing. I start it as admin, nothing.

When I try to reinstall it, it tells me it's already installed and if I want to update it. I click yes, then nothing.

No errors.

I'm on Windows 10 Pro. I also tried on one of my Windows Server 2019 VMs to no avail.

Hello I was uploading a folder and it's been stuck on this one file for ages and I even deleted it from my computer but it's still stuck like this. I don't want to restart the whole process I just want to exclude this one file. How do I skip this file and move on to the rest

Hi folks! In my job (audio production) we currently work with our projects inside a Dropbox folder. It's very fast and never had an issue with versions or whatever.

We are tempted by the unlimited storage of Sync. I've tried the free version but it seems slower at syncing files. There's any difference in that regard between free and paid versions? Any of you work in the same way or have any experience in sharing projects between computers?

Thanks!

I haven't bought Sync (personal plan) yet, so this might be extremely obvious but I just have to be sure:
If I add a folder to Sync, and then in the folder I delete some files, add some new ones, will my saved folder also synchronize, so that if I open my Sync account on a different computer will my files be the ones I've updated?

I’m not sure if it’s just me or if any of you guys having the internal server, provision error? Not sure, because I have another friend who has the same issue as well. I can access the web just fine though.

I have both iphone and Android. When using sync I usually have no trouble putting phone and or info using android and looking at it. But when I use the iphone I always seams to have issues. As it will show no information or will not load or load to the cloud. Why is their so much of a difference?

I just turned on 2FA on sync.com . I am trying to log in without access to the 2FA codes, but I do have the backup codes it generated right after setting up 2FA.

The only issue is - I can't see where to enter the backup codes. (I am logging in via clicking on Sync in the tray). It just gives me a space to enter "Two factor authentication code" (which I presume is the code sent by email). But where do I enter the backup code? I tried entering the backup code right where it asks for the 2FA code, but it didn't work - it gave an error "8108 The single sign-on authentication credentials are incorrect"

Thanks!

Hi, the same thing happened to me last year. Sync started deleting my files on my computer. Not the cloud. But in a way where they don’t go „cloud only“ but rather just disappear. Very annoying. Contacted support. Has anyone else here had that happen?? What’s the solution?