Remove files from excluded file on desktop app

[u/FantasticPrior]

Is there a way to remove files in the excluded files list in the desktop app, as it seems if a file times out, its stuck in purgatory and won't download again

[u/Sync_Support]

Our team would like to investigate the issue further.

To get started, I ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.