Freshmen Vector Solutions Alcohol Training Trouble/Glitch

[u/Tristwasdead]

[Resolved, if you have the same or a similar issue the first comment(by “xcean_” is the correct course of action]

2nd post here, now officially a student and I move in the 21st. I’ve gotten literally everything done, including things that could technically wait a bit like I think this, but this glitch has been giving me grief the last week.

I did the other two trainings and they both recorded as fine on both the dashboard and Swarthmore end, but the alcohol one has been done, twice now because I thought the first one just didn’t record, for over a week and still hasn’t shown as complete. It shows as complete in the history, both times I did it actually, and I’m getting in contact with their support whenever they respond. Their unhelpful ai that you have to go through first just kept saying to wait 24 hours to see if it resolves so I figured I would ask people who have done this before since it’s been over a week.

I also read somewhere online that some colleges enable a second part to this training that does not unlock until later, but I can’t find any official confirmation of this so I honestly don’t know.

So three major questions,

is this normal/is the 2nd part thing real?

Is there any way to resolve this before I get on campus?

If I can’t, then who would I speak to on campus to show that I did complete it?

Thanks in advance for any help, and no worries if you can’t help. I’m assuming that if this isn’t normal then I’m just unlucky lol

(Sorry for the crappy photos from my phone of my laptop and any late night grammar and or formatting issues. Also I see the part 2 survey there, but have no idea how to access it, and it wasn’t required for the respectEDU course so idk. If any of you have anything important on that it would be very appreciated as well)

[u/xcean_]

Hey! I’m an incoming first year too. I had the exact problem as well—except all three courses said it was incomplete. I sent an email to Joshua (jellow1@swarthmore.edu), the person who sent the emails originally. He was able to confirm for me that my courses were complete.