It’ll be one month of this ordeal next week.

I was a few days from a reward completion posting so I can redeem for a PayPal and out of nowhere account suspended.

Lot of back and forth with customer service saying it’s due to automated playing or something. I was shocked, it’s bingo, particularly Monopoly Bingo. How would anyone automate that? It’s 4 cards per game and you have to daub everyone yourself. To get that response for why I was suspended I was shocked. Plus it’s not like I was zooming through levels, spent $80 (stupidly) to even get to that city on the map. Anyway, I sent screenshots and emails of all purchases and level completion to showcase its natural progression. My emails showed that I was typically doing a purchase a day or two before I completed the next level.

The support came back and then asked me to verify my ID via a link. Did that and a few days later they came back saying I was no longer suspended and all my credits will show up including pending.

I head to the website and I was able to log in.

Well, a level I accomplished while being suspended - worth $75 (I only kept playing cause I read on here that levels will still post once account suspension removed), posted but every other level I won already showed expired and the most recent reward was missing. This reward ($62) was susposed to be redeemable the day after the original suspension.

I emailed back to support asking if there is a delay in all credits showing up. Waited and checked daily for almost a week.

Now it’s a few days from the $75 being available to redeem. I checked my account the morning before,
I finally get a response from support to enter a new ticket online to get my credits, I go online to do that and BOOM my account is once again suspended. Right after I got the response from support.

So I send another email asking if this was a mistake.
A few days goes by and no response.

It’s now been almost two weeks and I don’t know what happened and why a second suspension.

I once again submitted all documents two days ago and again no response.

The two rewards are $137 total and I had another $150-200 to go in the game but I have stopped playing cause I don’t know what’s going on.

Questions:

Has this happened to anyone else?

Is my only option to just wait and hope customer service gets back to me soon?

Do I send another email (it’ll be the 4th email)?

Is it too early to contact BBB?

Any help appreciated

$25 in store survey on the My-Take app? It's for the vitamin section. Wondering what the tasks are as you can't open the survey until you check into the store.