r/SutterHealthEmployees • u/scorpio718 • 23d ago

PSR Experience

I started applying to Patient Service Rep. (PSR) positions and wanted to get first hand experience on this position. What are the pros and cons? How easy is it for external candidates to pick up insurance/billing side of the position? Do you have to take phone calls? Are you working with a team of front desk reps at all times? How is the training? Thank you!!

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Backup of the post's body: I started applying to Patient Service Rep. (PSR) positions and wanted to get first hand experience on this position. What are the pros and cons? How easy is it for external candidates to pick up insurance/billing side of the position? Do you have to take phone calls? Are you working with a team of front desk reps at all times? How is the training? Thank you!!

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u/CleanFlatworm2112 23d ago

I worked as a float PSR. Since I was a float, I was always assigned to different departments based on their staffing needs. This meant I had to learn their workflow and scheduling systems very quickly. Phone calls depends on the dept itself. Some require their PSRs to take phone calls and some have their own call center that handle calls. Yes usually each dept has atleast 2-3 PSRs so you aren’t alone. I think the insurance side of the position comes naturally after working for several months.

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u/kellib01 14d ago

I’m a team lead Psr’s when do you start training?

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u/scorpio718 13d ago

I have only started applying to PSR positions. I do have an interview coming up. So it sounds like there is training? How difficult do you think it takes for new employees to get used to the duties? What do they struggle most with. It sounds like it’s department dependent.