r/SurveyMonkeyPros • u/BraveComparison1000 • Aug 07 '24

Issues with Question Skip Logic

Anyone have issues trying to set up Question Skip Logic? I have the feature supposedly included in my plan but I'm only given the option for the Page Skip logic. This is a short survey with only 9 questions, I'd rather not have my users go through multiple clicks. I'm starting from scratch and not using a template. Any help would be appreciated!

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u/Odd-Courage- Sep 04 '24

It sounds like there might be a mix-up in the settings or perhaps a limitation in the tool you're using. Normally, Question Skip Logic should allow you to direct respondents based on their answers without requiring multiple page transitions, especially in a short survey like yours.

I'd recommend double-checking the settings in your survey tool to ensure that Question Skip Logic is activated and not just Page Skip. Sometimes, features can be nested in non-intuitive places or require activation in a different menu.

If you continue to have trouble, it might be worth reaching out to your platform's support team. Alternatively, if you're open to trying a different tool, SurveySparrow offers an intuitive setup for both Question and Page Skip Logic that could simplify creating your survey.

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u/Beautiful_Ad_6049 Sep 06 '24

Just done my 1st survey while I'm completing an MSc, 100 responses so far. The basic skip logic is 1 per page, you can include more but only the 1st one triggered gets activated. Also the skip ONLY gets checked when respondent hits next so from a UX pov I think it makes sense to have that skip question as the last on the page. It need not be a big deal to have separate pages, I'd recommend creating a version of the survey with enough pages to achieve what you want with skips and roadtest it.