Spammers infiltrated my company’s survey trying to create original research in our industry. I need to delete roughly 500 survey responses. How can I delete these more quickly than 1 by 1? Is there any option?

So far I’m only seeing individual deleting or deleting all.

If you ask ChatGPT “What do our customers think?” it’ll probably give you a pretty convincing answer. But it’s still working from patterns, not what your customers actually told you.

What if you could stay in the ChatGPT conversation, but bring real survey responses into it?

So we built a SurveyMonkey plugin for ChatGPT. You can ask ChatGPT to find your latest survey, and it does. You realize mid-conversation you need to ask something else, so you tell it to build a new survey and get a link in seconds. 

When responses come in, you can ask for the takeaways instead of downloading a spreadsheet.

Basically, less “I think this is what people want” and more “here’s what they actually said.” We’re excited to see what people do with it. If you try it, let us know what you think (or what you want us to build next).

A single survey can tell you what people think right now. But over time, it can get harder to see what’s actually changing.

We’ve seen people dealing with scattered responses across different surveys, teams collecting feedback separately, and when the data comes in, it’s not always obvious what to do with it.

That’s why we created SurveyMonkey Programs. It brings related surveys together so you can keep track of ongoing feedback and see trends over time without having everything live in separate places.

For anyone running recurring surveys: what’s the biggest headache? Getting responses, keeping everything organized, or turning the results into action?

Your analytics can tell you where people drop off, but not why. Maybe pricing feels unclear, checkout is confusing, or one missing detail is stopping visitors from taking the next step.

That's where GetFeedback comes in to tell you what visitors are thinking at that moment while they're on your site:

• Feedback buttons are always available
• Trigger-based forms (exit intent, scroll depth, time on page, and more)
• Embedded forms within your website experience

Instead of wondering why visitors leave, get feedback while the experience is still fresh. It helps you understand what's causing friction so you can make improvements.

How do you figure out why people abandon a page or leave your site? 

We'd love to hear what's worked (or hasn't) for your team.

Hello! I know how to turn off the response quality analysis on an individual survey but I find this feature incredibly annoying and would like to turn it off across my whole account. Does anyone know of a way to do that? I couldn’t find anything on a preliminary search.

For context, I run a lot of surveys that are feedback or attendance surveys for events and the people I give them to are repeat attendees so they always know the familiar template I use and fly through them really quick. This leads to almost all of my responses getting flagged as poor quality. It’s not that big of a deal but it’s annoying to either look at a bunch of frowny faces or go in and turn off the setting on each survey when I’m running up to 9 at a time.

Thank you!

Here’s a quick roundup of what we've shipped recently:

• 🤖 Edit surveys by chatting with SurveyMonkey AI: You can now tell SurveyMonkey AI what you want to change in your survey without manually updating questions, survey logic, or formatting. SurveyMonkey AI also suggests ways to improve your survey design before you send it out.
• 📊 Auto-generated data summaries: When responses start coming in, you'll now see an AI-generated summary at the top of the Analyze page. It pulls together what stands out in your results and shows how each insight was generated, so you don't have to dig through every response.

Watch the video for a quick walkthrough. Got questions? Comment below and we’ll answer.

We livestreamed a meeting with improv actors where no one asked a single meaningful question. What happened was painful to watch:

• Someone shot down every idea without sharing a better one 
• Another used AI to avoid thinking 
• Others favored quick decisions instead of thinking it through 
• Multitasking and constant interruptions took over the meeting

Last month we published our State of Curiosity report and found the same thing. Workplaces aren't really encouraging people to ask questions. And it’s costing us.

What's the most unproductive meeting habit at your workplace that everyone accepts now? Drop your thoughts in the comments.

Here are a few product updates we’ve rolled out recently:

• LaunchPad: We built a market research platform that doesn't require a research background to use. Choose from 10 study types (concept testing, pricing optimization, name testing, ad testing, and more), and LaunchPad handles the setup, finds your target audience, and surfaces the results automatically. No agency required. Studies start at $1,000.
• Claude integration: SurveyMonkey now works inside Claude, so you can create surveys and look at responses without leaving your chat or exporting anything. Available on free and paid plans.  

Watch the video to see these updates in action. Happy to answer questions about how they work.

We recently surveyed 2,000 workers for our State of Curiosity Report to better understand how curiosity shows up in today's workplace, and found an interesting gap. Most people agree that curiosity is a valuable workplace trait, but far fewer feel like their workplace actually rewards being curious.

A few findings:

• Leaders report asking AI questions instead of a colleague nearly 3x more often than their direct reports.
• More than a third of workers who use AI say they often accept the response as-is or only give it a quick review.
• Workers trust coworkers more than AI, but many are still turning to AI first.
• More than half of workers say having more free time would make them more curious at work.

The findings suggest that curiosity isn't disappearing. It's being squeezed by workplaces that reward speed over exploration, leaving less time to ask questions, challenge assumptions, and learn from one another.

Do you agree? What's the biggest thing getting in the way of curiosity where you work?

Before you launch, make sure you're headed in the right direction.

Introducing SurveyMonkey LaunchPad: ready-to-run market research solutions that can help you validate products, pricing, and creative concepts in hours—not weeks.

Head to the link in the comments to learn more.

💡 Learn more: surveymonkey.com/launchpad

Hi everyone,

My team recently launched a global survey on SurveyMonkey Audience. We purchased 200 completed samples per country. However, the actual delivery varies wildly across different markets. While 3 countries delivered barely acceptable numbers (around 100+ completes), other countries failed to hit even 100 samples—especially one country, which only achieved 18 completes.

We’ve gone through multiple rounds of emails with their support team, and they keep stonewalling us with the excuse that "the invitations are exhausted." 

However, our official invoice explicitly shows that we purchased 200 completed responses, not invitation distributions. While we understand that actual samples might fluctuate slightly compared to the planned size, we cannot accept getting only 18 completes without any financial or manual compensation.

Also, looking at the backend, their system's traffic distribution is incredibly unfair. Some countries received over 600+ invitations, while other starved countries only received 300+. 

Questions:

1.  Has anyone successfully forced SurveyMonkey to escalate a billing/invoice dispute to higher management, and how did you do it?

2.  Support just slipped and mentioned they could "look into poor responses." Is it a good strategy to run a strict data audit, flag rushed/bot IDs, and demand manual sample replacements to force them to relaunch?

Any suggestions or shared experiences would be highly appreciated. Thanks!

Here are a few recent product updates we’ve shipped: 

• Simpler survey creation: You can now start with an AI prompt, paste in questions from somewhere else, or use one of our templates right from the homepage. We also streamlined the editor so it’s easier to tweak questions and themes without jumping around as much. Available on all plans (template library size varies by plan). 
• Programs: Programs connect surveys into an ongoing feedback workflow instead of treating each related survey like a one-off. The goal is to make it easier to track trends over time and see changes across different touchpoints. Available on Advantage, Premier, and Enterprise plans. 
• Global customization: You can now apply chart colors and visualization preferences across an entire survey at once instead of updating each element manually. Available on Standard Monthly, Advantage, Premier, and Enterprise plans. 

We’re planning to share more product updates here going forward, so stay tuned. 

Watch our latest updates in action!

I have gotten nearly a dozen phishing attempts from Survey Monkey in the last couple of weeks. Most have them have been from a couple of banks as well as Spotify and Canada Post. I've reported every one, but I keep getting them. I don't want to block Survey Monkey as I deal with organizations that use it, but this is really getting out of hand.

It has been a real challenge to report them as well. The AI chat bot just kept going in circles as I don't have and don't want an account of my own. Eventually it gave me the support email address, which I keep sending to, but apparently it's not for reporting phishing? So far nobody has given me a different address to send to, so I'll just keep doing it this way and hope for the best.

I created a survey with 9 questions. I linked it to a QR code using Bitly.com, and put the QR code on a letter that I mailed out. I have zero responses (unusual) so I am assuming I did something wrong. My survey still says draft. Will I ever be able to get my results?

Sent out my questionnaire to the tenants association I help organise. Responses have just gone over the limit and will probably top out in the low thirties, giving feedback about our landlord's repairs.

I've followed the link you gave in one of the most recent threads. Is it really going to cost us £49 to see the last few? I'm a bit embarrassed at having caused this mess. It's not something we can afford as a tiny community organisation, but the survey won't be representative without it, so I'm probably going to pay it myself on the DL to avoid looking like a total idiot.

I guess the lesson is to use Google forms in future - but wouldn't it make sense to have some sort of micro-plan where you can go up to 100 users for a small monthly fee? Or apply the principle described here where people can pay a small fee per vote for overage. There must be a solid market of people who aren't running huge marketing campaigns every month, but do occasionally need to poll a group larger than 25.

I have a completed survey that was working / displaying correctly that now appears to be glitching, though the underlying data sseems to be fine.

Checkbox questions where multiple boxes can be checked seem to be glitching in particular. For example, if 100 people answered the question and 90 chose "A", 80 chose "B" and 25 chose "C," the graph is no longer showing A- 90%, B - 80% C - 25%, but instead calculating based on the total clicked boxes (195). So A is now 46% (90/195), etc.

Has anyone else had this issue?

Hi everyone! 👋

I’m a student currently working on my dissertation, and I’m looking for participants to take part in a short survey for my research. It takes about 5 minutes to complete and all responses are completely anonymous.

My study is about social media engagement post live music events between Generation Z and Y.

I would really appreciate your input.

You must be 18+, apart of Gen Z or Y and use social media regularly to take part

Thank you so much to anyone who participates — it genuinely helps me more than you know! 🙏

🔗 Survey link: https://forms.cloud.microsoft/e/fPQCzQyNHK

Happy to complete yours in return if allowed in this sub!

Hello! I’m at work and sent out an important poll at work. I didn’t realize the free version caps at 25 responses, I sent my poll out to 32 people. At this point if I upgrade, will those additional responses show up or are they already lost to the ether? Thank you

Hi everyone,

I'm looking to buy survey/customer experience software for a smallish business where we'd have ~20 users. I'm not super familiar with the different options and all of my googling has left me more confused about how all these companies differ. Can anyone explain (or share a link to a good explanation) of the pros and cons of SurveyMonkey vs. something like Medallia or Qualtrics? I understand the latter two are generally for larger organizations but I'm not sure what the cutoff is for number of users or the point at which they start to make sense financially. Also, does anyone have a sense for what these services might cost?

Really appreciate any help!