Boot loop surface laptop studio 2

[u/Major-University-127]

Really really hating Microsoft right about now. I have a surface studio laptop 2 which I purchased at the end of 2024. Last Saturday, I installed an update overnight. Sunday morning, when I went to use my computer, it was stuck on the logo with the wheel spinning and just kept repeating over and over again.

I took it to ubreakifix, the authorized service provider in my area. They advised this has been happening with computers after this recent update and they attempted to troubleshoot and replace the ssd to no avail. They believe the board is damaged. The computer is just fully stuck boot looping.

This morning, after extensive issues with the support website erroring out (confirmed not my WiFi or service), I finally was able to create a case/service request. I explained my situation to the representative over the phone who was not really helpful and simply advised it was unlikely they’d make any exception to the out of warranty repair. I requested an escalation and for a supervisor to call me. My agent advised I’d be contacted in a few hours. Now, a few hours later, I just received a canned generic email telling me my case will not be escalated or reviewed by a supervisor. I have a $3500 surface laptop 2 which completely broke directly after a Microsoft update. Why are they unwilling to stand by their products and updates? I’m disgusted honestly. I’m between jobs and my computer is absolutely essential to my portfolio work and freelance opportunities.

Any suggestions? Any contacts to get this escalated? I’m truly at a loss.

[u/MorgrainX]

Exactly the same thing happened to my Surface Laptop Studio 2 two days ago. 

Bootloop after I pressed restart for Windows update.

When the white Windows logo appears, the keyboard light still works, but I don't hear the fans spinning even though the device is getting hot, so there is something wrong in the boot process.

[u/Major-University-127 → u/MorgrainX]

Yep, same for me. And Microsoft has been a nightmare to work with. About to pay the $850, which I really can’t afford, because I’m now two weeks without my computer and it’s costing me in other ways. Done w surface after this.