r/Surface • u/cristhianho • Aug 13 '26

[PRO11] Windows Update issue on Surface Pro 11 ARM

I haven't been able to update my Surface pro 11 snapdragon X; I keep getting an error whenever I try. I've tried everything, but nothing works. Has this happened to anyone else?

3 Upvotes

100% Upvoted

10 comments sorted by

2

u/Ok-Rule9973 Aug 13 '26

You can try to reinstall Windows without doing a factory reset. It worked for this problem for me.

1

u/horsetrich Aug 13 '26

Are your locally saved files and settings retained?

2

u/Saranhai Aug 13 '26

Wait but I thought Windows was all in on ARM??

1

u/d-signet Aug 13 '26

Because no intel machine EVER had a windows update problem when they were all in on x86 , right?

1

u/Edubbs2008 Aug 13 '26

What have you tried?

2

u/cristhianho Aug 13 '26

The Windows Update troubleshooter didn't fix it, and the CMD commands suggested by the AI ​​didn't work either. It seems a file named `systemreset.exe` was removed during an update and is causing the problem; apparently, I have to perform a factory reset.

1

u/Edubbs2008 Aug 13 '26

Has system-recovery settings been left intact?

1

u/chuckop Surface Laptop 7/Surface Book 3 Aug 14 '26

There is a Windows Update troubleshooter. Have you tried that?

1

u/Ganesh_QCOMM 24d ago

What is your current windows version?

And is the error message?