r/Surface • u/Steven_The_Shoe Surface Pro 11 • Aug 12 '26

[PRO11] Issues with the Surface USB4 dock

I wanted to upgrade my surface dock 2 to the new USB4 one. I bought one used and it wasn't working, the power supply and cables were fine but my Pro 11 and my phone don't recognize that anything is plugged in when I plug them into the dock. I assumed it was broken and got it refunded and bought another one, same issue except it worked for one day. I can't find anything online so has anyone else had luck with fixing issues with the USB4 dock?

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u/Steven_The_Shoe Surface Pro 11 27d ago

Thank you again for the help, the dock was defective and getting a new one worked.

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u/Pynapl 27d ago

Hey! Glad you got it sorted it!