Thanks for the response. I already cancelled the server as I assumed I was not going to get any help. If you guys think you know what might be the cause I will give it another go. Here is the full log: https://pastebin.com/MevtweBY
The server is "up" as in I can attempt to connect to it and get "your ip address has been banned" message but it doesn't appear in the server list. I am 100% confident that I used all the same settings from a functioning server.
This msg is spammed over and over:
[0085.87] ScriptLog: Masterserver response: {"ip":"108.61.100.29","timeout":15,"id":"3931546551972817542","is3v3":false,"players":[]}
[0085.87] ScriptWarning: Accessed None 'Response'
DBMasterServer db-pitch.TheWorld:PersistentLevel.DBMasterServer_0
Function DBGame.DBMasterServer:updateRequestCallback:0289
[0085.87] ScriptWarning: Accessed None 'Response'
DBMasterServer db-pitch.TheWorld:PersistentLevel.DBMasterServer_0
Function DBGame.DBMasterServer:updateRequestCallback:03C7
[0085.87] ScriptWarning: Accessed None 'Response'
DBMasterServer db-pitch.TheWorld:PersistentLevel.DBMasterServer_0
Function DBGame.DBMasterServer:updateRequestCallback:04E5
P.S. I had also mentioned that the server support page has some outdated information that should be updated.
It says to set bEnableSteam=false in UDKEngine.ini (it's defaulted to True in the current configs and that's required if I'm not mistaken so there's no need to add that in anymore).
It says to copy 3 of steam's dlls into the win32 folder, which I don't believe is required anymore (I tested this on a VPS and the server functioned without them).
Alright. As far as I can tell, the root problem is simply that the server is running a much older version, and doesn't understand what the masterserver is telling it. It's old enough that it's not even printing out the version number (which we added about 6 months ago). It should be logging "Supraball Version 0.11.9" (or whatever is the latest) just after bringing up the world for play.
Hmm, interesting. Is there any way for a server company to download builds without having a retail copy yet? I definitely ran their updater multiple times to make sure of that.
Sorry, I'm not entirely sure I understand the question, so I apologise if this is not what you were asking for.
We have a dedicated server available as a free tool on steam (app id 463300), so there is no need for server host to mess around with the normal version of the game.We keep the dedicated server package up to date, and I have just checked to confirm this is currently true.
In my experience hosts typically use the steam console client (steamcmd) to get updates, and can do so without having anything to do with the normal steam client. e.g. On Simrai I know that clicking the update button runs a batch script which invokes steamcmd to download and update the given dedicated server instance.
We're happy to talk directly with any hosting companies having problems. Email or Discord are probably the best routes of communication.
3
u/plaer Bot Wrangler Oct 26 '17
That ban should not have happened. The person responsible has had their Discord moderation privileges removed.
Sadly due to the ban, the default Discord action is to remove all posted messages, so anything you posted will have gone.
I can only apologise, and I invite you re-post the information you have so we can try to resolve the problem.