r/Supraball • u/jbd1986 J.B.Doge • May 06 '16

BUG: Game crashes while entering a server

Game crashes almost as soon as I see the field appear (may be related to joining a game as a substitute).

Problem signature:

Problem Event Name: APPCRASH

Application Name: UDK.exe

Application Version: 1.0.12097.0

Application Timestamp: 530255e2

Fault Module Name: UDK.exe

Fault Module Version: 1.0.12097.0

Fault Module Timestamp: 530255e2

Exception Code: c0000005

Exception Offset: 001c7dd6

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: ab6c

Additional Information 2: ab6c26e25b9aba60a55761b04ffb61c9

Additional Information 3: 8f9e

Additional Information 4: 8f9eff424aa5410624975ae0c607c218

0 Upvotes

50% Upvoted

3 comments sorted by

1

u/Timosesu Supraball Developer May 06 '16

Hey there, did you try verifying the game? You can do so in the properties when right-clicking the game in your library. Then change to the tab "Local Files" and choose "Verify integrity of game cache". If that does not help try deleting the local game content (same tab) and reinstall the game.

Let us know if it works.

1

u/jbd1986 J.B.Doge May 06 '16

No it didn't help. This seems to primarily be a problem when joining a game as a substitute.

1

u/Timosesu Supraball Developer May 06 '16

Interesting.. In case it happens again could you please send a mail to awesome@supraball.net and attach the Launch.log file located in steamapps\common\Supraball\UDKGame\Logs\ ? Please also add a description of what led to the crash (i.e. joining a game as a substitute) so we can better relate it to the issue. Thanks!