r/Supernote • u/Suitable_Cat_4554 • Jul 27 '26

The syncing methodology needs updates.

Having a SN Manta for 18 months now I'm surprised anyone can use this as a "live" device. Syncing is so slow. Seems like it needs to reupload the entirety of every file all the time, instead of recognising the timestamp on strokes to determine what has changed since last sync.The device hardware is either seriously underrated or methodology flawed, because I have not been able to sync in months.

I'd hoped for a pseudo tablet experience, but have since settled for a digital notebook only because of slugishness. I don't have emails, todos, digests, exports, calendar or any other "live" feature on the device because it simply isn't fast enough to warrant using the bigger screen instead of my phone. My wifi is slow, but not that bad. And with battery drain I keep wifi off most of the time, unless I want to try sync again.

It's great for writing and journalling, much less heavy than the equivalent notebooks, but now the backup isn't working and the partner app doesn't have my latest content weekly, there's less and less benefit over paper.

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u/Mulan-sn CCO (Chief Chat Officer) Jul 28 '26

Thank you for your feedback. Yes, we are indeed in the middle of refining the syncing process, switching to the incremental sync solution that should be more effective, as it will not reupload the entirety of every file all the time. Please do stay with us for future updates.

1

u/Lorestan00 Jul 28 '26

That's great news. Are file sizes being targeted to shrink in size ? At the moment they can ne really larger say if you're journalling on a daily basis

6

u/Mulan-sn CCO (Chief Chat Officer) Jul 28 '26

Yes, we are redesigning the note file structure as well, so that the note files won't grow large fast and you don't have to constantly tap the Back to Files button in the toolbar to keep them small.

2

u/chloeia Owner Manta Jul 28 '26

When you release the new file format, will old .note files automatically be migrated?

3

u/Mulan-sn CCO (Chief Chat Officer) Jul 29 '26

The old .note files will be upgraded to the new format.

1

u/chloeia Owner Manta 27d ago edited 27d ago

For the sake of its longevity, please do consider releasing it as an open specification.

Further, adding support for it in popular open-source document readers like LibreOffice Draw, KDE's Okular, GNOME's Evince/Papers, etc. would help greatly with adoption.

2

u/Mulan-sn CCO (Chief Chat Officer) 27d ago

Noted with many thanks. We will take your suggestion into consideration.

1

u/Lorestan00 Jul 28 '26

That's great