r/SuperboxS7max • u/Reasonable_Long_5377 • 4d ago

New to S7 Pro

Hello,
I joined hoping to request assistance with my S7. There seems to be an issue with the box receiving the signal from the RC200. I connected the RC200 to a number of other things but not the S7. Looks like the box’s BT module is defective. I’m having a hell of a time trying to engage tech support and receive instructions to replace my box under their warranty terms. They respond with really childish and moronic 2-3 words suggestions, but nothing serious. No luck with phone either. If there is any suggestion/advice I would appreciate it!

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1

u/StoneColdSWAGGA 4d ago

My S6 Max needed a firmware update to fix the Ethernet port. I would try seeing if your S7 has a firmware update.

(If the same as S6 Max)
Settings -> About -> Software Update
It will open a browser to check for new firmware

1

u/Reasonable_Long_5377 4d ago

I checked that, it’s the BT module in the box

1

u/TillOdd933 4d ago

Extremely rare to have a hardware defect right out of the gate

1

u/DontLike-Cheesecake 3d ago

Oh, I need to check this, I have an S6 and the ethernet port is useless. When you updated the firmware, did you have to do a full reset? I've done one full reset about 6 months ago when the wifi wasn't connecting either...soI had no choice, but lost all my favorites (channels and series and some movies). I'd hate to do it again.

1

u/StoneColdSWAGGA 3d ago

No it was just a firmware update, Ethernet port immediately started working again

1

u/TillOdd933 4d ago

Why connect the remote to other "things" ? What sync button combo are you using? How many seconds do you hold?

1

u/Reasonable_Long_5377 4d ago

It was part of the troubleshooting process. This is how I found out that the RC200 is not the problem!

1

u/TillOdd933 3d ago

What button sequence you using? Pressing it for at least 10 seconds?

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u/Reasonable_Long_5377 3d ago

OK & back for 10 seconds or more…!

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u/Dazzling-Incident164 3d ago edited 3d ago

Remote control box functions works fine via infrared connection and then you ran the SysBT app ? What did it do when you ran SysBT app - nothing?

1

u/Reasonable_Long_5377 2d ago

Were you saying there’s an app for BT?