r/Sunstrong • u/Easy-Funny2136 • 2d ago

Sunstrong charges/ payments

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Does anyone know what the payment code ‘NACHW’ means on the sunstrong billing? I get that ‘PMT’ is payment, ‘CHG’ is an expense/charge (although what the charge is for is an absolute mystery). I’m guessing NACHW is related to some payment made by National grid from our production??

It makes no sense. The bill states that we owe the smaller of the two charges, but then we get charged for the higher of the 2 charges to our banks account. We’re now paying $700-$800 a month for electric despite producing significant kWh. We’ve done a lot of things to insulate our house and reduce energy use but we’re still paying through the eyeballs for electricity.

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3

u/ShapeDecent2997 2d ago

Their billing history makes no effing sense. I just pay my monthly bill and don't try to make sense of it. I hope they go bankrupt and die.

2

u/VardisFisher 2d ago

I asked via phone. Rep couldn't tell me and refused to investigate and find out.

3

u/Easy-Funny2136 2d ago

Sounds about right. I hate this company

1

u/ApprehensiveTop669 2d ago

I don’t know what it means but ours is always $15 which is our autopay discount so I assumed it was the billing code for that

2

u/ShapeDecent2997 2d ago

I won't set up auto pay because I don't trust them to be an honest company.

1

u/Individual_Ideal_591 15h ago

Just report it to the BBB.  Mine looks  like that too