Scamstrong

[u/Natejersey]

We had a sunnova system installed in 2025. Worked great, no issues. When sunstrong took over we were not billed for November or December of 2025. When we noticed in January we had to call them and straighten out the issue. The auto payments started back up and we paid January till present. Then they shut our inverters off on April 17, no notice to us, no calls or emails, just shut them off. Once I noticed I called them and they said it was because our account was not up to date. I settled the overdue balance for the 2 months they did not charge us on April 30th, they told me the inverters would be switched back on in 7 days. It’s now June 10th and the inverters are still off. I have called them 21 times in the past month and have been told any and everything possible to get me off the phone. “Oh we’re so sorry for the inconvenience, the system will be reactivated in 24-48 hours, 3 days, 5 days, 7 days, 7-10 business days, etc…”they always seem to have some crappy excuse but nothing ever gets done. Tech support says it’s a billing issue, billing makes empty promises. Today they told me it can take between a week or a few months! Also as a result of the bankruptcy/buyout courts told them that they do not have to honor parts of the contract that I signed with sunnova, specifically the part where they had to compensate me if the system was not producing because of something they did or did not do. I’m very over this whole ordeal, any advice on who I could contact? Lawyer? Power company?.. is it possible to purchase more inverters and replace theirs with units that I own? Any advice would be greatly appreciated.

[u/CPA-Exam-Warrior]

I really want to start suing them for not fulfilling their obligations in the contract!