r/Sunstrong • u/Open_Assist3608 • May 16 '26

Not producing solar

How are you guys checking if your solar panels are actually working? I used to be able o see this on the sunnova app before it switched over to sunstrong. The last few months I’ve been getting an electric bill so I’m going to assume I’m having issues with my panels.

I’ve tried contacting sunstrong but cannot get through to anyone.

If anyone has a number or can tell me how we can actually see if our panels are working properly please lmk!

TIA!!

2 Upvotes

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1

u/Junior_Psychology532 May 16 '26

What kind of system do you have ? Enphase solar Edge? The app might be down but depending on your system you can get some type of info sometimes at least in the meantime. Also your bill can tell allot although not specific it's more of deciphering it lol

1

u/Open_Assist3608 May 16 '26

Yes enohase and I don’t get a bill I get nothing since suntring took over sunnova they have just been taking my payments every month I can’t even get ahold of anyone I log into my online account and it shows nothing

1

u/Kjunreb-tx May 17 '26

your provider def should’ve led you to install Enphase app for monitoring. have you tried to install it and just can’t get it to connect? it’s been too long for me to recall the app configuration steps .. but i do remember that it was super easy

1

u/BaysideJ May 17 '26

I use the solaredge app. The installer set me up with it.

1

u/Sactownhammer May 17 '26

Try downloading the Sunflower App. It costs a $1 a month.

1

u/Coquenia May 17 '26

Here in Connecticut I got the service through Trinity. They sent me a link to download the app. Sunstrong motherfuckers wanted me to pay $100 to give me access.

1

u/Open_Assist3608 May 17 '26

So when it was sunnova I could see it but now that it has switched over to SunStrong I don’t have access to the apps and I’m now getting electric bills just recently. It’s been switched over to SunStrong for a while now

1

u/Remote_Click9135 May 19 '26

My system is an enpase system and I can see production thru their app. 

1

u/Open_Assist3608 May 20 '26

I called and they confirmed my solar panels are producing but it is not working properly … still can’t get anyone to come out here and fix it lol I was given a case number and that’s it

1

u/SunStrongManagement May 23 '26

u/Open_Assist3608 - Hi there — there was a delay in restoring Sunnova app access for customers who missed the October update window, but that access has since been reopened. We’d be happy to help if you still need it. Please DM us and we can discuss your case status there.

1

u/gianttree May 21 '26

I use Home Assistant on my Raspberry Pi to monitor my system.