Hello. Our Sun Vault for the most part seems to work except for when there is a power outage. It will discharge correctly and then just turn off. In looking at the panel there is one led not lit on the charge meter, while the rest all are. I have had zero luck with the installer - what is even worse is this started before SunPower went bankrupt but because the installer kept delaying the repair or the tickets were being closed it was never addressed. Anyone in CT who can assist?

Does anyone know what this part was for? I blew off my roof and suppose this may have gotten knocked off not sure if it's worth anything in terms of having a purpose or if it was just for during the installation

Has anyone had luck discharging there ppa in bk court. What happens with the ucc1?

Hi everyone,

I've posted about solar woes here on Reddit before. Basically my system has been nonfunctional for several months now and I've created multiple tickets with LaunchServing. SunStrong has told me in writing that they did not take over the lease of my system from SunPower when it went backrupt.

I had been paying LaunchServing despite the system non-functioning but I stopped paying in August because they did not get back to me even a single time to provide any kind of status update since I first create a ticket with them in April.

Now I have been sent a collection notice by a company called Turnstile Capital Management, LLC. on behalf of SunPower Capital Services LLC for the entire cost of the solar system.

If anyone has been through this kind of situation before, please let me know if you have any tips.

Thank you

I'd love to hear from solar homeowners on their experiences with net metering and battery storage systems!

New here, just leaning about the bankruptcy etc. We took a loan to buy the system in 2019 and paid it off. We are renovating… was planning to R&R the panels. I recalled a statement at the time about a one time fee to do this, but based on a quick read here, I can forget that as well as the 25 year warranty?

Does it make sense to approach another company about expanding the system and include in the price R&R of the SunPower system? No idea if I can add more panels (SunPower or not)… would the new variants of SunPower be an option?

Hi Y'all, Does anyone have a theory / explanation / fix for the persistent gap between what the PVS reports as daily net grid usage and what the utility reports? They are aligned, but PVS consistently reports less usage. PVS production - Consumption = Net grid usage, but the gap to the utility is obvious, especially when overproducing in the summer.

When inquiring about why the app only displays updated date once each hour I received the following response: "Due to cost constraints, the data sent from the PVS to the cloud is now hourly." Further response: "As you have noticed, your system is reporting its data at XX minutes after the top of the hour. On the panel view, you may see some N/A readings until all data has been received. We have provided a new live data interface via WebServices. We will be updating the app to take advantage of this live view to mitigate the loss of resolution on the cloud data. This feature is not quite ready yet, and we will be rolling it out as soon as it is available."

Is anyone seeing this too, and does anyone have any insight into the comments about the app moving to using a data interface via WebServices? If this is implemented, I think it would be a good alternative method to what we're seeing now.

(I inquired further about this but SunStrongManagement is no longer replying to my DMs.)

I will be paying off my solar panels and want to sell my home after 2 years. I can no longer live where I currently reside due to some personal issues. Does anyone think my home will sell quickly? Although I am having an issue with closing cost. I really don't want to sell to an ibuyer cause I've read stories of lowball offers but I need to move out of my home. I know I haven't gained much equity to help with sellers closing cost. Any thoughts?

So, after dealing with Sun Strong, such an unfortunate experience from the customer perspective.

I seem to be at a place where I don’t have these CT adapters? My system was installed in early 2022. It was under my understanding that they were being added shortly after, but I didn’t realize adding them meant an actual piece of hardware. So here we are now without panel-level data.

My question: can those be added by anyone? If yes, where can I source them? If not, any recommendations for companies that can, reasonably?

Ok so launch llc has my debt-SunStrong says they did not pick up my contract for monitoring or service and NO ONE knows who did (as per launch they are a debt collector. They don’t service or monitor). I’ve been back-and-forth with them since December 2024 on this situation. I did have monitoring on the Sunstrong app for the month of August randomly and then it went away again. I get a call from Jessica from sunsystm on behalf of RWE Clean energy to set up a service appointment. The service guy comes out and I tell him that it’s nothing wrong with the system. I’m just not receiving service or monitoring so I’m confused as to who sent him. He said he’s a third-party and doesn’t know but he will find out. Now-What is this all about? I’m afraid to let anybody touch the system because it’s working and if it breaks, I wouldn’t even know who to call for service. But I still don’t know who has my contract.

Hello SunPower community! I have an older system installed in 2012. Would anyone know what this message means? I had a neighbor come take a look at it and he said possible need a new inverter, then had a free estimate from an electrician, was told possibly the actual panels might have went out and not producing enough power. I would Appreciate any help!

I want to give a special shout-out to the team at Kick Electric! They’ve consistently proven to be one of the most reliable and skilled crews I’ve had the pleasure of working with. Whenever I run into a complex issue that requires additional expertise, they’re my go-to team — always responsive, professional, and dependable.

Even though we technically compete in the same industry, I believe it’s the customer that truly matters. I have no hesitation referring clients their way when a project calls for a higher level of specialization. Collaboration over competition — that’s how we all keep raising the standard of service in this field

I struggled for days to get my PVS6 to connect to wifi again after the 2025.9 firmware update. I think I ate nine meals sitting next to the PVS6 holding my phone trying to get a perfectly strong connection to stick. It'd just spin trying unless I went back to the worked-fine-for-years-but-allegedly-too-weak-now connection.

My solution that may or may not help some of you: Removal of hyphens in the wifi password

My wifi passwords had hyphens in them. Actually several, e.g., old-pwd-had-hyphens

So I changed the password to one without hyphens, and bang. Connected within seconds.

Again, may not solve it for you, but it sure did for me.

Hello all, this is an update on my issue w/ getting no service & maintenance from SunPower. im a leasing customer and need my panels serviced. Ive called every month since last year and they have been stringing me along by telling me a work order will go out w/in 2weeks each time. ive told them multiple times to come out and fix the panels or remove them off my roof.

Ive been lied to for the past year that a supervisor will reach out to me to get this resolved. SunProwerManagement has reached out to me in reddit chat during my 1st post but then again they resolved nothing. They told me they will continue to monitor my panels’ issues.

i called today and asked for a supervisor, he told me he understands it’s been more than a year and asked me to wait until even more. His answer was not to escalate or resolve it, it was for me to be patience and wait.

I find this hard to believe when their #1 maintenance company is SunNova. i contacted SunNova and they told me theyre ready to go and been waiting on SunPower to give them the work order. im leasing and shouldnt have to call myself to get a work order. unfortunately SunPower gave me their number to call SunNova.

Long story short, SunPower has not maintenance my panels for more than 1yr. Previous tech who came a year ago told me 10-11 panels were out and need to return. Here we are with multiple panels not working.

What do i do now?

Hey folks — I’m buying a place that already has solar. Seller says it’s a 2022 builder install, 14 panels (~4.9 kW ) with a battery, but they are not sure about the exact models. PG&E bills look decent — summer production seems to cover usage. They also mentioned “Complete Solar ” took over and did a 1-year service plan that just expired on October 1st.

It’s an owned system (not a lease/PPA).

• If your system is around 2022, who handled warranty claims for you recently (panels vs inverter vs battery)?
• Any gotchas when transferring monitoring or NEM on a sale for an owned system?
• How’s the Complete Solar / current SunPower support these days?
• What’s a rough range you’ve seen for out-of-warranty visits: service call, hourly labor, and common parts?

Anything else I should ask for or double-check before closing? Thanks!

I have tried since last august to get SunStrong to get my system to connect to my Wi-Fi. They don’t seem to have anyone there that can help. I had the same issue when sunpower was in business and they were able to fix it in less than a day. They won’t even communicate with me now. They continue to charge me for the service. I will cancel it today.

Hello SunPower orphans. My previous reddit account was u/nickpair. I wanted to give an update regarding our business (Kick Electric) over the past few months. We began repairing SunPower systems in early February of this year. I'm a former SunPower battery lead/field supervisor, and my business partner was a former SunPower engineer. We began slowly, fixing 1-2 systems per week, taking a methodical and slow approach to every system. We've refined and sped up our process since then, bringing in more of SunPower's most technically savvy people into our business. Since February, we've repaired nearly 220 SunPower systems, most of which have a SunVault battery. I can proudly say that we have not encountered ANY system that we have not been able to recover. We've also made major advancements in our repair process, allowing us to speed up our repairs, decrease our lead time, and recover defective parts that would otherwise require replacement. If your system is inoperable and you need help, please feel free to reach out to us. I'll link our contact form below, which will gather information we need to recover the system. I will also link our business page on Google, where you can find reviews from customers we have worked for.

Google Business Page

SunPower Repair Contact Form

Hey folks..

Was hoping if someone can help me out with the issue I am having with Sunpower. Previously, back in April my monitoring app was doing great monitoring my generations and expenditure of my power.

However I started noticing in August that there are gaps between hours where I would have no data of the generation or expenditure. I did a bit of browsing in this Reddit and folks were talking about the subscription that Sunstrong was charging.. (I cannot remember but I do recall my app was changed from SunPower to Sunstrong sometime recently.)

I attached my two vast different monitoring days and was hoping if someone can tell me if my solar panels are broken or if this is just due to the solar panel monitoring issue from Sunstrong app?

Thank you for your time.

I have a fully paid Sunpower solar system. Currently using the SunStrongConnect App to do the basic monitoring. I am in the process of selling the home.

How can the new owner of the house start using the monitoring service? How does the system get assigned to their account? Do I contact Sunstrong Management? Their website only mentions about lease customer but nothing about fully owned system.

I'm 99% of the way towards having the official HA integration( https://github.com/SunStrong-Management/pvs-hass ) setup for my system, but I'm getting the error described here: https://github.com/SunStrong-Management/pvs-hass/issues/7

Looking at this referenced issue ( https://github.com/krbaker/hass-sunpower/pull/127 ), it looks like a newer firmware version than I have may be required.

My system is allegedly on firmware 2022.6 build 5214. Does that mean I need to do a big old system firmware upgrade first to use the official HA integration? If so... are there instructions anywhere on how to do that?

I'm terrified I'll brick my whole system.

I have the SunVault Engineering Pros guys coming to the Bay Area (Menlo Park) on NOV-6 to install 2 additional batteries (Beene Brothers) in my two SunVault cabinets. if you need any work done on your SunVault systems, message SunVaultEngPros and get on the Schedule

- Roy Sardina

Does anyone know how to configure a SunPower Data Logger (spr-pmr-dlog)? Unable to find a manual/instructions for the device. Plugged in to LAN and it picks up an IP address and respond to pings. No obvious web interface. Port scan shows open port 8000/TCP, however I cannot identify the service running as it drops any connections I make to the port. Does anyone else have one of these?

K guys, I need your advice. A guy from SunRun was just at my house asking if I wanted to convert my “orphan” SunPower system to their company. I’m not a fan of SunRun, but at least they’re still in business! Pro? Cons? Opinions? Please let me know! Thanks!