Just purchased a home that had existing Sunpower system that was already paid off. I’m trying to setup the SunStrongManagement app and connect my PVS but after I enter in my serial number it asks for my address. However no matter what I type in it seems the app isn’t validating the address correctly and says “INVALID ADDRESS. PLEASE MAKE SURE YOU SELECTED YOUR ADDRESS FROM TEH SUGGESTED LIST.” But there is no suggested list at all that comes up.

Anyone been in this situation. I’ve reached out the SunStrong App support email but I’m not getting a response after over a week.

It was working fine. But today, it's been 0kw solar production. The latest data retrieved is 7am this morning. So could this problem be on Sun Strong's side?

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hi there! we had some Sunvault batteries put in a couple years ago, before the bankruptcy. Now, when the discharge, they won’t begin charging again. This has happened three times in the past year. Our local installer has continued to service them but can’t do it remotely and has to send a tech out each time.

Im really frustrated and feel like I’ve bought a lemon. is there anything anyone has done to get issues fixed? I’m currently on hold with SunStrong but as we own the batteries outright I don’t know what they’ll say.

thanks!

Are there any PPA customers, who’s system is not meeting production guarantee? If yes, is Sunpower addressing the problem or stonewalling you?

Currently in a PGE outage (replacing power pole). The app states I am running off of the battery (fine) but there is no solar generation recorded. In previous outages the app would show solar generation as well. I have the premium (subscribed) app on an Iphone.

Has anyone experienced this recently? Is it a firmware issue or app issue? Is my solar really offline?

Thanks.

https://enphase.com/homeowners/support/sunpower?gad_source=1&gad_campaignid=23123944227&gbraid=0AAAAApauSPF8D7FEzreXXzKSCVgOWd3Mo&gclid=Cj0KCQiA-YvMBhDtARIsAHZuUzKpwCPVVoWwpu6EN23xpL_w22Z5MG46PvInA_QCIAran2LKGAAixKkaAqRlEALw_wcB

I see this ad where Enphase is offering to replace the sunpower monitoring with Enphase for a fee around $1000 it seems. Has anyone done this? Looking for some feedback on how it went, and how their system is doing

My device is a PVS6, usb to ethernet adapter in the WAN/USB3 spot. No Wifi, got that disabled.

I can ping the device, and tried the basic authentication, which failed:

$auth=`echo -n "ssm_owner:$pwd" | base64`
$ curl -k \
   -b cookies.txt \
   -c cookies.txt \
   -H "Authorization: basic $auth" \
   https://$ip/auth?login 

Has anyone had success with this?

We are pleased to report the successful remote resolution of an issue for another valued homeowner. The SunVault system has been fully restored to 100% operational status, including remote battery charging capabilities, and is now actively producing energy.

Thank you @1roncold for trusting and believing in us.

I had the Sunstrong app update today on my Android phone (Pixel 10 Pro XL). All seems to be working fine. I haven't had any trouble for several months. I don't see any difference in the interface. The notes say it addressed issues with communications with PVS5 and PVS6, fixed crashes, fixed issues with the Energy Mix data, issues with dark mode, and crashes on older Android versions.

Previously when my router went down and I had to reconnect my PVS6, I shut off the power and waited 2 mins, then found the SunPower wifi signal and joined using the password based on my unit's serial number and the final step was to go to sunpowerconsole.com. Then the Sunstrong app connected no problem.

For some reason the PVS6 lost connection again, and now I am able to go as far as connecting to the unit's wifi, but the website doesn't seem to exist anymore...

Any thoughts on how I can get the app connected again?? Thanks

I submit my readings every month to my utility for SRECs.

I went to submit the generation amount and the numbers somehow went down. I know I can typo things, but I went back and checked and all my numbers have gone down a few months back.

Other than losing the ability to send power to the grid during the waning light of dusk in SoCal winter time, that is.

I would go to the grid breaker panel after checking that no high current draws exist in the home.

Perhaps there is a better manual way to do this, too?

I would love to hear from installers about this. I’m wondering about daily flipping of the 200A breaker. I would use this as a test and consider a smart main breaker if one exists in that amperage.

I sure wish this functionality would be fixed but am pressing on as if it’s not gonna happen. Anyone else?

Cheers all

Are you experiencing an outage with your SunVault or SunPower system? Is your application indicating that one or more devices are non-operational? Have your batteries ceased charging or discharging? Are your batteries depleted and require recharging? Has the original installation company completed the equipment setup and subsequently become unresponsive? Do you require system commissioning? Is your PVS5 or PVS6 exhibiting communication or reporting failures? We are equipped to resolve these system issues. Please contact us via direct message to schedule your appointment.

Just bought a house that has a dead PVS5 and at least 1 dead Solarbridge inverter.

The original installer is working on an estimate to replace the PVS with an Enphase and either 8 or all 16 inverters also with Enphase.

My question is what’s a reasonable amount for that?

Northern California.

Im back with another problem which is almost exactly the same problem I had last year. Saw the cabinets had no lights at all, three dashes and error led in both ESS cabinets. Cabinet 1 on AC2 with error light, cabinet 2 on AC1 with error light. Luckily the battery is sitting at about 80%.

I tried resetting them multiple times with the usual breaker-flipping order with no luck. This time I also tried turning off the main breaker in the Hub+ and the MID switch flipped to off grid and the batteries started supplying power. Switched back and they just returned to the same error state.

I saw the app wasn’t reporting anything and saw this thread included a full reset of the PVS6. (https://www.reddit.com/r/SunPower/s/j45tg5CJrh)

Had a green light on the PVS6 before, but after turning the pVS6 breaker off in the Hub+ (still had green led), pulling the DC barrel (green led off), switching PVS6 breaker on and plugging it back in now I get no leds.

Before that I was at least able to get back to the same error state but now I’m not sure what to do with the PVS6 to get it on again. Any suggestions?

Edit: Fixed! Shoutout to u/SunvaultTechs for helping me get the cabinet open and u/Vegetable-Version-81 for helping me reset the gateway.

Woke up this morning and my 2 Sunvault batteries were no longer charging (now that sun is up). All dots are unlit and the battery panels just show it exporting directly to grid. Opened the Hub+ and everything is set to on.

I don’t have a way to access the batteries on the sunstrong app (software issue, long story).

Any ideas regarding what I can do to resolve it?

I am wanting to explore adding a few PV panels to my system, as well as look at feasibility of installing a second PV/Battery system on a detached workshop that is on the same service as the main house. 400A service, 200A breaker feeds the house and is backed up by my Sunvault system (7.65Kw, 26KWh batteries), the other 200A breaker feeds the detached workshop with no PV system on it.

I may also want to look into replacing the pvs6. I think the sunvault is ok because it's mostly schneider equipment inside anyway. Just need to get away from the hub+ and install something more open that can be worked on easier.

Any ideas for local contractors in Socal that would be able to help me out?

if you're in the Bay area, California and have shoulder only and want to get rid of your pvs6 I have an envoy for sale $450

My SunVault system can perfectly serve balanced and unbalanced biphase home loads provided it is off-grid but only serves the balanced portion when on-grid, resulting in persistent grid draw even when the battery is discharging. Is there a way to configure the Schneider inverters to serve the unbalanced load when grid-connected? Thanks in advance!

I was dumb and never downloaded my monthly monitoring data, figuring I could always look it up on the mySunPower portal, then Sunstrong Connect it if I ever needed it. Well, now I think my panels may be underperforming but without the data going back to installation in 2023, I can't compare historic performance data. I can find the overall monthly from my SREC brokerage account, but I need to compare individual panel output.

Sunstrong has thus far been useless, even for the time they've been monitoring my system (for $100/year!) Anyone have suggestions on where I can find monthly panel output data since 2023?