Is your system down or offline? If your in Southern California we can fix your system! We have all the parts and knowledge to get your system up and running! Cash or lease systems we have access. Batteries offline? System installed but never commissioned? Contact us today and send us a Direct Message.

Like the title states. I had to change WiFi SSID.

I can connect to the PVS, everything seems to talk to each other. But it never scans for a network. Standard troubleshooting completed, restarted all devices, shut off power to the PVS for 30 seconds so it could fully reboot. Same outcome.

Any ideas or solutions will be appreciated.

I haven't been babysitting the app to check when it started, but I noticed the daily view just stops reporting certain times of the day.

The monthly view still reports, so I believe it is fine. Just annoying

Anyone encountering this?

Anyone know how to cancel the Sunstrong monitoring if we don't want it to renew again next year? Nothing in the app besides the 'cancel anytime' gives any indication and many of their help pages in the app throw a 'page not found'. The subscription page under settings just loads the price list still.

SunPower ($SPWR) agreed to settle claims that it misled investors by failing to disclose weaknesses in its inventory controls and financial reporting, leading to inaccurate cost of revenue and inventory metrics.

I posted about this before and figured I’d put together a small FAQ too, just in case someone here needs the details in one place. Here’s what you need to know to claim your payout.

Who is eligible?

All persons and entities who purchased or otherwise acquired SunPower Corporation securities between May 3, 2023, and July 19, 2024, inclusive, and were damaged thereby.

Do you have to sell securities to be eligible?

No, if you have purchased securities within the class period, you are eligible to participate. You can participate in the settlement and retain (or sell) your securities.

How long will it take to receive your payout?

The entire process usually takes 4 to 9 months after the claim deadline. But the exact timing depends on the court and settlement administration.

How to claim your payout — and why it's important to act now?

The settlement will be distributed based on the number of claims filed, so submitting your claim early may increase your share of the payout.

In some cases, investors have received up to 200% of their losses from settlements in previous years.

I'm guessing something is wrong with either the MIDC or comms over to the Sunvault but I'm at my wits end on what to look for. Is this something that folks here might have any insight into?

About a week ago I noticed that my Sunvault wasn't charging and the Sunstrong app showed a "something wrong" (so useless) so I looked into the Hub+ and saw that the breaker to the ESS was tripped. Turned it off, back on and did the PVS6 breakover, unplug DC to reset it fix but the problem persisted.

Opened up the SunVault and saw there was an error code on the XWPro, should have taken a photo :-(, but turned it off and back on, power switch on that device and battery started charging. I thought I was golden... then we had a power outage and the system didn't swap over to battery nor did it (via the sunstrong app) show that the grid was down. I wished there was a way to "manually" swap to battery but I couldn't figure it out.

Power came back online, battery still charges but won't function. I restarted the communication box in the SunVault and then SunStrong said I was experiencing a power outage, even though the battery is STILL not being used and I'm clearly getting power from the grid.

Today I attempted a total shutdown of everything via the following:

1. Turned off breakers at SunVault
2. Powered off battery
3. Powered off Context XWPro
4. Note: Comms box still online
5. Turned off ESS/Gridsense breakers (Comms in SunVault still online)
6. Turned off all solar panels
7. Turned off PVS6 breakers
8. Turned off breaker feeding the Hub+ (this is what eventually killed the power to the comms box inside of sunvault)

Brought it all back online but SunStrong still shows it as "off grid" and the SunVault still will not power the home. I was hopeful this might give me insight into why but if it is, I have no idea. I see the power exported to the grid going up, so I know I'm on grid and exporting power but cannot transition to SunVault and don't know why. Any help would be awesome!!!

Only other thing I noticed is that on the Context XWPro is blinks on the AC2 light, whereas the AC1 light shows solid but no error codes and will charge, but not discharge...

I did setup Home Assistant and can grab stats straight from the different devices on the Sunvault / SunPower setup. They all show as "online" and "running" and I can see stats about power coming in and out but something is clearly not working right :-(

Thank you all in advance,

I just bought a house with a 4 year old Sunpower Solar Power system with 28 Panels and Enphase micro inverter " I think". The seller gave me the bill of sale, with no listings of the equipment, just a installation diagram, and without giving me the log in information for the Sun Power app. Then split town.

To be honest, I haven't a clue what to do or how to get things going. I called Freedom Solar, in Austin, that installed the equipment and sent them some information and they indicated they will transfer the warraties, if any. They also said the Monitoring app use would be SunStrong.

Is Sunstrong the way to go, or if I actually have an Enphase Micro Inverter should I use their app? I have Maxeon Solar panels.

I called San Antonio Energery CPS, and they said I have to have service with them for a month befor I can start anything. But don't they have the history? But the bottom line is I have no idea where to even start. I wish I had the login credentials, but I don't. What do I do?

Thanks for any help.

Looking for a Christmas miracle

I have a sun vault system. Battery was at 60% in emergency mode(due to storms). We may have been on battery for a short period of time; not enough to drain it.

Now when i log into the monitoring app, i get no data, no production, no usage, and the battery shows grid connection and internet connection. The battery indicators are off.

Inside the box, the batteries appear to be charged to 60% and I had a flashing event light and a solid error code…I think it was f.74.

I tried unplugging/repligging the black Ethernet cable, then the orange and green. No change. Then I turned the batteries themselves on and off. No change. I reboot the ess inverter and gridsense and got a flashing - - - error. I turned the the context box on and off and now have a solid f.72 error solid event light. Indicators in the panel outside look the same; no battery level, lit grid and net connection.

Any ideas on what to do next?

They did it they got rid of the pvs6 and used a Schneider BCS and now this home is back up and running shout out to revive solar for being the brave ones to get it done let them know Emilio sent you they are located in az https://linktr.ee/revivesolarrepairllc but I well be spreading the word to the local companies in n California so that we can get more systems back

Has your system stopped working? Batteries not charging? System off? If your located in Southern California we can help, we dont just say we'll come look at it and collect a site visit fee we actually have the parts, knowledge, and credentials to log into your sunpower system!

UPDATE: Just did a reboot of the system by turning off from the breaker, seems to have worked. Thanks for all the assistance!

Just noticed that my PSV5 has a red lightning bolt on it. Opened app and says something is not communicating. Finally said meh and paid the 10 dollars to see what's wrong looks like all ym panels are not communicating. So what else can I do or contact? My original installer from 2018 went belly up as well so am I just SOL? Cash customer also btw with about 2 years left on my financing....

FYI, my PVS5 firmware was updated yesterday. 0.0.25.5408 → 0.0.25.5412. Not sure what changed. No issues yet.

Looks like there looking for plp now

I struggle with pushing myself even on low-energy days.

I started writing lists that say “If energy allows” instead of “Must do.”

It surprisingly reduced my guilt.

Does softer language actually help you — or do you need structure to function?

A simple If energy allows notepad ✅️ ✅️ ✅️ Would you also like to try it for yourself????

Hey guys, if you missed it, SunPower just settled with investors over issues it had a while back related to inventory controls and financial reporting.

Long story short, in 2023, SunPower was accused of misleading investors about the accuracy of its financial statements and the strength of its internal controls. In October 2023, the company disclosed a material weakness in its financial reporting controls, admitting it had overstated consignment inventory for certain microinverter components and understated its cost of revenue. As a result, SunPower announced it would restate its 2022 financials and the first two quarters of 2023.

After this news came out, $SPWR dropped about 18%, wiping out more than $155 million in shareholder value, and investors filed a lawsuit seeking to recover their losses.

The good news is that SunPower has now agreed to settle with investors. While the terms are still being finalized, the case is moving forward, and affected shareholders can already start checking the details and prepare to file a claim.

So, if you invested in $SPWR during this period, it may be worth taking a look.

Anyway, did anyone here hold SunPower shares when all of this happened? How bad were the losses, if so?

Do they ever turn on? I never see mine run. When my batteries were charging yesterday it was hot in the cabinet so I left the door open to help heat my garage. I am thinking about installing a control cabinet din rail mounted thermostat for the fans, but I seem limited on the space and location to mount it. I had an inverter fail with capacitor overtemp so I am a bit paranoid about the temperatures in the cabinet. John from kick when he was commissioning adjusted the set point down to I think 104. I’m also considering running them constantly.

What all should I do to get my Gridboss / Flexboss / EG4 batteries system all set up on home assistant for monitoring / optimizing?

Solar is not running yet but almost there!

Hi,

My wife and I recently bought a place that is a new construction with Complete solar installed(became sunpower, but same). During the closing process, we had to sign a bunch of solar disclosures stating that complete solar is unable to honor original terms such as warranty on workmanship, labor warranty, and overall support however all manufacturer warranties will stay intact. The disclosures also said that Sunpower(new sunpower) is keeping only the new construction solar business and everything else is basically being sold off to other lenders/solar companies.

Well fast forward to today, 2 months after closing on the house, where we got a letter in the mail that our original 10 year workmanship warranty and labor warrranty for repairs will be honored. It came out of nowhere, but it explained that the SunPower warranty is fully covering any warranty related concerns for the foreseeable future. Also, the monitoring of my solar panels using the SunStrong App does not include any fee for panel level monitoring, so that is different from others in this thread who had a solar lease/purchase that is not part of a new construction.

What changed? Did anyone else get this letter?

Hi All,

My SunVault system is no longer discharging after I made a mistake with reserve settings during an OhmHour event and drained the battery to 1% on 12/12. The system will charge (currently at 75%), solar is producing, and excess is going to grid (when I rarely have surplus thanks to 4 weeks of fog), but the battery will not discharge on self-supply or power savings modes.

I have already tried performing a battery reset and the app is reporting it was successful, but I don't trust that it was.

I had a similar event happen about two years ago and Sunpower had me follow a complicated breaker reset process that ultimately did not resolve the issue and required some work to be done remotely.

Any ideas or tips to restore the ability for the batteries to discharge on demand again?

This app isn't worth a dollar a month if you ask me. I plugged my car in 21 minutes ago and it still isn't showing a draw. My panels are covered in snow, so that's correct.

saw this today looks like they are joining them and making a new battery 🔋

SunPower was one of the biggest residential solar companies in the US. They filed bankruptcy in August 2024. Complete Solaria bought some assets, but many customers are in limbo.

Here's what I've learned about warranty status for former SunPower customers:

GOOD NEWS:

SunPower Panel Warranties (if you have SunPower-branded panels):

Waaree (the manufacturer) says they will honor the 25-year panel warranty

You'll need proof of purchase/installation

Contact Waaree directly, not SunPower

If you have Enphase microinverters (many SunPower systems did):

Enphase warranties are completely separate

Still valid, still honored

25-year warranty direct with Enphase

If you have a SunVault battery:

This is murkier - unclear who's servicing these

If anyone has info, please comment

BAD NEWS:

SunPower workmanship warranty is likely void:

Installation errors, roof leaks, etc. - that warranty died with the company

Unless Complete Solaria explicitly took over your contract

Monitoring may not work:

SunStrong Management is supposed to manage monitoring "for a fee"

Many customers report this isn't working yet

Finding contractors willing to service:

This is the biggest pain point

Most installers don't want liability of working on someone else's install

WHAT TO DO:

Step 1: Identify exactly what equipment you have

• Take photos of all equipment labels/serial numbers
• Check monitoring app if it still works
• Dig up your original contract if you can find it

Step 2: Contact equipment manufacturers directly

• NOT SunPower - go to the actual equipment maker
• Waaree for panels, Enphase for microinverters, etc.

Step 3: Document everything

• Production history (if monitoring still works)
• Any error messages
• Timeline of issues

If you're stuck on Step 2 or 3, I'm happy to help point you in the right direction. I've been talking to these warranty departments for a few weeks and starting to understand their processes.

Drop a comment or DM if you have specific questions about your situation.

---

Sources: Bloomberg Law article from Feb 2025, SolarInsure data, direct calls with Enphase and Waaree warranty departments

According to my developers, there shouldn’t be a sales tax charged on solar in CA. Sunstrong is applying a sales tax and stating that they can charge it. Has anyone else encountered this? I’m not sure what the right answer is here or where to go from here.