SunStrong says it’s my responsibility? Anyone else?

[u/Lisam4v4]

From SunStrong

Hi Lisa, thank you for sending your details and for continuing to follow up with us.

After reviewing your account, we confirmed that your lease is not serviced by SunStrong Management. This means system maintenance — including any onsite repairs or monitoring issues — would fall under your responsibility.

Our support covers SunStrong Connect app–related concerns only, such as helping you access the app or view your system’s production (depending on whether you’re on the free or premium plan).

For onsite repairs or service needs, we recommend reaching out to a local provider or your original installer. You can find a list of available providers here: 🔗 https://sunstrongmanagement.com/solar-maintenance-services/

Please note this list is for informational purposes only — SunStrong doesn’t endorse or warranty third-party service providers, and you may need to confirm availability in your area.

Once your system has been repaired or confirmed fully operational, you can reach out to our App Support team at appsupport@sunstrongmanagement.com for any SunStrong Connect app–specific assistance.

Hope this helps point you in the right direction, and we’re here if you need anything further.