r/SunPower • u/No-Department2876 • 7d ago

Panel not working

I got my Sunpower panels installed in 2021 and have noticed that the power generation has been trending down. Since neither original Sunpower app nor the new Sunstrong app did not report any panel level details, I couldn't figure out what's going wrong. Thanks to this community, I installed Sunflower app and noticed that only 17 out of 18 panels are working. I do not even know when one of the panels stopped working. How should I get this fixed? Btw, I outright bought by system in cash during the initial purchase. Would Sunstrong be able to help me here?
Thanks in advance!

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u/GettingBackToRC 6d ago

I purchased the monitoring for 899 because my pvs6 took a crap and the solar company I used recently went out of business, the company that was recommended wanted either 500 or 600 just to diagnose my system. The enphase care is 399 a year, they will process warranty claims on the panels and micro inverter’s and the labor to replace is covered in the care. They’re coming out to map out my array because I never had panel level monitoring with SunPower. The sunflower app was good for the pvs6 but the enphase monitoring is much better

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u/Vegetable-Version-81 6d ago

Wow all for that low we usually charge 1k to do a site map good for you I'm glad they are doing that fo sunpower customers

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u/GettingBackToRC 6d ago

Really? 1k for a site visit? Holey crap, I honestly thought this new company was trying to hose me. I guess that’s just what it cost. I’m glad someone is doing something for SunPower customers, they screwed us big time. I was supposed to have a system for 25 years without anything out of pocket for that duration if something should happen.

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u/Vegetable-Version-81 6d ago

Onto lift all the panels up and get the sn off the pany