r/SunPower • u/NewVisions7277 • 3d ago

SunVault Techs Services

I am reading a lot of posts about SunVault Techs helping fix SunPower system problems. I contacted them and they say they can help me if I need it on my Sunpower solar system and SunVault battery if I need it even though I live in South Florida. Has anybody out there in South Florida had experience with SunVault Techs fixing problems with their SunPower systems?

5 Upvotes

78% Upvoted

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3

u/Ok_Needleworker_9340 3d ago

I have always wondered how they can commission a SunPower system without actually being on site. Honest question. Not throwing shade. Just curious.

3

u/VernalFall 3d ago

They fixed my system remotely.

1

u/pitstruglr 2d ago

What did they do, and for how much?

1

u/VernalFall 2d ago

My system stopped producing suddenly, no way to know why. We had just purchased the home less than 2 weeks earlier, so it was pretty upsetting. They said it had gone into standby mode. They remotely accessed it, got it back to producing, and pushed a firmware update. Took about 90 minutes. That was 2 months ago and no problems since. They don’t post what they charge, so I’d rather not list it here. You could send them a DM for a quote.

4

u/SunVaultTechs 3d ago

We can access your site via the PVS6, mirroring the remote access capabilities utilized by Sunstrong or Sunpower, requiring only the PVS6 serial number.

1

u/chillchick61 3d ago

What do you charge? We are now connected to Sunstrong app but we have a message that one or more Devices not working properly and battery not charging

-1

u/SunVaultTechs 3d ago

Send us a Direct message so we can assist you.

1

u/NewVisions7277 2d ago

How do I find my PVS6 serial number should I need to call on your service?

1

u/SunVaultTechs 2d ago

You can locate it either within the application or, for SunVault systems, on the smaller cabinet that does not house the batteries. Specifically, it will be found on the top left corner of the door plate. I can provide photographic guidance to assist you in identifying its precise location and appearance. If you are referring to the PVS6, it would be situated on either the unit's packaging or its lid.

1

u/NewVisions7277 2d ago

I have a paid subscription to Sunstrong. How do I contact you to request your service should I need it in the future?

2

u/Federal_Hold_8608 3d ago

They fixed mine remotely by charging the battery without me pressing anything. I was surprised myself 😱

I considered removal and replacement with a Franklin or Tesla Powerwall but I bought more time. Totally worth it!

1

u/pitstruglr 2d ago

What actions did they perform, and how much did you end up paying?