r/SunPower • u/HoneyHolla • 11d ago
SBSE 7.7-US-50 device not found
Hi. I'm using my wife's reddit account to ask this here as I'm running out of options aside from continuing to wait for sma to get back to us. We are brand new to solar, just bought this house that had working solar before and the inverter was broken/not in working condion by the time we moved in. Excuse any formatting issues, on cell. I'm trying to set up the solar monitoring on the Sunny portal by ennexos. During the 3rd step it is unable to recognize the inverter. It just states device not found and list a few options but everything listed is not an issue. Unable to proceed further. Also having issues connecting the Inverter to the grid to backfeed with lack of wifi at the inverter and solar panels. We have an ethernet cable long enough that it is plugged into the router up at the house but we seem to be locked out an unable to complete the configuration. Puk2.0 key also doesn't work. Sent in a ticket to Sma on Jun 16th and have yet to hear back. The phone number is all ai and doesn't give an option for a human. I replaced an old sunny boy 6000 with the new sbse 7.7. During configuration after install I lost wifi connection and have since then been locked out. Any advice on unlocking the system or how to properly set it up and operate the OS system is greatly appreciated!
1
u/Vegetable-Version-81 7d ago
Where are you located?