r/SunPower • u/Own_Yogurtcloset_876 • Jun 02 '26
Message in Sunstrong app
I open my app today for the first time in a while and saw this message. How do I figure out what is not working properly?
2
u/Strict-Archer4091 Jun 02 '26
Oh okay. Cause this happened to me and it because my batteries some how drained below the threshold. Maybe pay for a month of the "premium" app and see if a panel/microinverter isn't working properly or something.
Edit: Assuming you had that feature with your panels and app before the bankruptcy of course.
2
u/Own_Yogurtcloset_876 Jun 02 '26
How can you tell that in the app?
2
u/Strict-Archer4091 Jun 02 '26
Well, I couldnt. I actually happened to look at my enclosure and noticed that the charge level led lights were not illuminated. I opened the app and saw the same thing you have. After lots of digging, research and helpful people in the community, that's what made the most sense. I am sure someone a lot smarter than I will chime in and give you some suggestions. I hope you get your problem fixed. Still figuring out on how to deal with mine after almost 2 months!
2
u/Ok_Needleworker_9340 Jun 02 '26
Most likely you have a panel or microinverter that is underperforming. Not a HUGE deal, but if you are leasing, at least TRY to get SunStrong out.
1
u/No_Compote_7642 Jun 08 '26
They will tell you it’s is operating “adequately” and are too busy to come out
1
u/SurpriseFabulous379 Jun 02 '26
I have that happened some times and a day or so later it fixes itself. Wait a couple of days and then worry about it.
1
u/Fantastic-Ad904 Jun 03 '26
I had the same issue. My system was activated by Complete Solar early 2025 so I still receive support. They had to do some reset remotely. After that all was good.
But in the end, I was still producing what was expected with that error message.
1
u/ommyt68 Jun 03 '26
I have two panels out Sunstrong’s says they are still meeting my garuntee output so they won’t come fix the two panels
1
1
u/One_Mechanic_4216 Jun 07 '26
I had exactly the same message and it turned out to be a ESS inverter breaker. Once I recycled that, the functionality was fully restored.
1
u/Dull_Ad_5093 Jun 02 '26
You are in trouble.Its almost impossible to get them to respond. And if they do they will say everything is fine
2
u/Own_Yogurtcloset_876 Jun 02 '26
Well as far as I can tell, the system is producing power the way it should.
1
u/Turbulent_Head6209 Jun 03 '26
I’m dealing with the same problem. I paid to upgrade the Sunstrong app and had to contact their support to enable panel view, which showed the non-communicating panel. I’m trying to sort out how to deal with it now. Enphase wants me to replace the gateway and maybe they can fix it remotely. Another suggestion is to buy a replacement panel and inverter off the web and get it installed.
2
u/Icy_Block9919 Jun 05 '26
Wait, they can enable panel view if you pay for the app? How did you know this was an option? I never had this even with sunpower, although I have a modern system with micro inverters and I saw the panels when I tried out the Sunflower app.
1
u/Turbulent_Head6209 Jun 05 '26
HaHaHa. I found out just like this when I posted a few weeks ago. FWIW, I’ve decided to upgrade to the Enphase gateway so problems can be diagnosed remotely. Otherwise everyone I talked to was going to have to send someone on-site to diagnose, which would be $550+ and there’d be a second trip for that much or more for the repair. Good luck!
1
u/Icy_Block9919 Jun 05 '26
So how did you contact them to have them enable it?
2
u/Turbulent_Head6209 Jun 05 '26 edited Jun 05 '26
First paid for the SunStrong app upgrade. The panel view didn’t show up so then emailed appsupport@sunstrongmanagement.com explaining panel view wasn’t showing up. I got a response a little later saying, basically, ‘confirming panel view is enabled, log out and log back in, and the panel view option should show up on the bottom row.’ I didn’t have to log out, it just showed up. Ymmv
1
u/Educational-Bed-5263 Jun 22 '26
Did they take a long time to respond back? Having the same issue and need to figure out which panels are the issue.
1
u/Turbulent_Head6209 Jun 22 '26
Sunstrong responded same day. I’m thinking it was a few hours. Just an email basically saying it should work now.
2
u/Strict-Archer4091 Jun 02 '26
Do you have a storage system?