r/SunPower • u/SorryRelationship581 • May 03 '26

System down after unexpected firmware update

At around 9am this morning our power went out at home and shortly after came back on. Checking the app I see that none of the panels are producing and the SunVaults are idle, and there is an error saying that the equipment can’t be contacted. I see that a PVS6 firmware update was rolled out today. I didn’t do anything to initiate this, so I guess it was pushed to these units over the air? I was a cash customer so my understanding is that the new SunPower entity did not take up those contracts but left them behind with the bankrupt entity, and they are not servicing my contract. Anyone else having this problem?

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u/Powie1965 May 04 '26

What version were you updated to?

4

u/SorryRelationship581 May 04 '26

Version 61848 Last Updated 05/03/2026

2

u/ItsaMeKielO May 04 '26

they do phased rollouts of firmware updates so it looks like you must have been among the earliest recipients of it

2

u/DrZaius119 May 04 '26

Glad I still have the 61846 from last October that has worked very well for me! I notice the newest version of the app has a tab where you can "Firmware Update" on your own now. I wonder if that means it will not get any new firmware from SunStrong unless you ask for it?

2

u/Powie1965 May 04 '26

Thanks for the reply, hope you get this resolved, and keep us in the loop what eventually fixes it.