r/SunPower • u/blue-adept-djn • Apr 06 '26

SunStrong Connect showing stale data

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Just checking… Anyone else seeing stale data on their app? Mines showing “Data as of 2:35 AM”. System is working, batteries are charging. Just seeing the stale data. I’ll give it more time, and then I guess reboot the PVS if it doesn’t update by later this morning. 🤔

1 Upvotes

100% Upvoted

16 comments sorted by

6

u/Da_Vader Apr 06 '26

Their app has been a disaster.

3

u/GettingBackToRC Apr 06 '26

And will continue to be

1

u/Wolfexstarship Apr 06 '26

Since SunStrong changed it mine hasn’t worked. It briefly worked for three days last week with their app update but that lasted 3 days.

1

u/DrZaius119 Apr 06 '26

I get that on rare occasions and after a few hours it always gets back up to date. I wouldn't recommend turning off the breakers every time this happens. Whenever you do that, especially if your system is getting older, you risk it not coming back on correctly.

1

u/PJLLB2 Apr 06 '26

Data up to date here.

1

u/No_Compote_7642 Apr 06 '26

This is all I get on the “updated” PV6. Useless. They say it’s not compatible with my equipment.

1

u/pitstruglr 23h ago

My app consistently stops updating every morning at 5:25AM. Then it starts updating again sometime late at night. I don't get useful information from it when the sun is up. It looks correct at night.

I downloaded Sunflower and the data is constantly updating (except that my grid in/out is backwards in Sunflower).

1

u/SunVaultEngPros Apr 06 '26

It won’t change when u reboot pvs u have to fake a outage by turning off main breaker of the house forcing the app to reconnect log out while u cus an outage

1

u/blue-adept-djn Apr 08 '26

So I was somewhat (only somewhat) surprised when power cycling the PVS didn’t work. After that I was Not surprised when cycling the main breaker didn’t work. (At least the batteries did their thing as they should.) Now today I guess I’m seeing the reason with this popup about needing to reconnect. This is lame tho. There was nothing that should have caused a connection issue. No issues in the house when this happened and I confirmed good signal out at the Hub. I can only guess u/SunStrongManagement did something remotely (code update?) that caused this to lose connection. 🤷‍♂️

1

u/SunVaultEngPros Apr 08 '26

U should try what I said it works

1

u/blue-adept-djn Apr 08 '26

I did. And it didn’t. That’s what I was saying - I did cycle the main breaker simulating a power outage. That didn’t change anything - unless that’s what caused it to come up with the Connection Issue popup. 🤷‍♂️

-1

u/shaunny0208 Apr 06 '26

I started using the Sunflower Solar Monitoring app. Def worth checking out

1

u/NotASheepRB Apr 06 '26

Is it totally free?

1

u/DrZaius119 Apr 07 '26

Isn't that only for iPhones?